Customer Success Partner Advisor

2 weeks ago


Shanghai, Shanghai, China SAP Full time

Unlock Your Potential

At SAP, we're committed to helping our customers achieve success. As an Enterprise Customer Success Professional, you'll play a critical role in driving revenue growth, retention, and relationship health for our key customers. This strategic role requires strong partnership skills, business acumen, and a passion for delivering value to our customers.

Key Responsibilities:

  • Develop high-trust relationships with customers to drive revenue growth and retention
  • Partner with internal teams to identify upsell and cross-sell opportunities
  • Conduct Success Planning and Customer Business Review to drive adoption and expansion of services
  • Establish strategic relationships with customers as trusted advisors
  • Contribute to process development and organizational growth projects

Requirements:

  • 5-7 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
  • Account management experience with large global companies with a high-level of complexity, focus, and intensity
  • Strong understanding of SaaS and ideally Concur solutions
  • Ability to articulate the value of Concur solutions in solving customer business problems

About SAP:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.



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