Technical Advisor Partner

2 months ago


Shanghai, Shanghai, China Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Technical Advisor Partner to join our team and help us build a future where customers choose Microsoft not only for our products, but also for our differentiated and connected customer experience.

Key Responsibilities
  • Drive engineer readiness and process compliance to ensure timely case resolution.
  • Perform case reviews and customer wellness checks to ensure delivery excellence.
  • Mentor engineers to improve collaboration and knowledge sharing.
  • Contribute to customer self-help initiatives and volume deflection through troubleshooting guides and readiness content.
  • Collaborate with stakeholder teams to provide product and process feedback.
Requirements
  • 5+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting.
  • 4+ years of prior product, customer support, and/or technical support experience.
  • Fluent Mandarin language skills and confident English language skills.
What We Offer
  • Industry-leading healthcare benefits.
  • Generous time away and giving programs.
  • Opportunities to network and connect with colleagues.
About Microsoft

Microsoft's mission is to empower every person and organization on the planet to achieve more. We're committed to creating a culture of inclusion where everyone can thrive at work and beyond.



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