Senior Technical Advisor
2 weeks ago
Overview
At Microsoft, we're building a future where customers come to us not only for industry-leading products and services but also for a differentiated and connected customer experience.
Within our Customer Service & Support (CSS) organization, we build trust and confidence for every person and organization through delivering a seamless support experience.
In this role, you'll be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance.
As a subject matter expert, you'll provide in-depth technical and subject matter expertise for one or more products, services, or scenarios while driving delivery excellence in a collaborative environment to achieve superior customer outcomes.
With opportunities for career growth as a recognized technical SME, this role is ideal for service delivery-focused individuals who want to make a meaningful impact.
Responsibilities
- Team Readiness & Development
- Case Management (Delivery Excellence)
- Managing Collaborative Activities
- Supportability Activities
- Process Improvement
What We Offer
- Flexible work arrangements, including up to 50% remote work
- Industry-leading healthcare and educational resources
- Discounts on Microsoft products and services
- Maternity and paternity leave
- Generous time away and giving programs
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