Senior Technical Advisor

2 weeks ago


Shanghai, Shanghai, China Microsoft Full time

Overview

At Microsoft, we're building a future where customers come to us not only for industry-leading products and services but also for a differentiated and connected customer experience.

Within our Customer Service & Support (CSS) organization, we build trust and confidence for every person and organization through delivering a seamless support experience.

In this role, you'll be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance.

As a subject matter expert, you'll provide in-depth technical and subject matter expertise for one or more products, services, or scenarios while driving delivery excellence in a collaborative environment to achieve superior customer outcomes.

With opportunities for career growth as a recognized technical SME, this role is ideal for service delivery-focused individuals who want to make a meaningful impact.

Responsibilities

  • Team Readiness & Development
  • Case Management (Delivery Excellence)
  • Managing Collaborative Activities
  • Supportability Activities
  • Process Improvement

What We Offer

  • Flexible work arrangements, including up to 50% remote work
  • Industry-leading healthcare and educational resources
  • Discounts on Microsoft products and services
  • Maternity and paternity leave
  • Generous time away and giving programs

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