Senior Data Security Consultant

1 month ago

Shanghai, Shanghai, China Imperva Full time
Job Title: Senior Professional Services Consultant - DataSec

Imperva is a pioneer and leader in business security solutions for critical applications and high-value data. Our solutions help thousands of the world's leading businesses, government organizations, and service providers prevent data breaches, meet compliance mandates, and manage data risk.

We are seeking an experienced Senior Professional Services Consultant - DataSec to advise and lead the deployment of our market-leading data security suite in our customer's environments. The ideal candidate will have a strong understanding of data security products and deployment in project-based implementations.

The Senior Professional Services Consultant - DataSec will be a trusted advisor to our clients, engaging closely with them to advise and implement data security solutions. They will be organized, self-motivated, and have a deep understanding of the data security domain. The role provides a rare opportunity for the candidate to bolster their technical and architectural skills on market-leading security products, while gaining project leadership experience working with clients ranging from large MNCs to cutting-edge start-ups.

Key Responsibilities:
  • Build strong relationships with customers and internal teams to establish trusted advisor status.
  • Ensure successful outcomes on assigned projects.
  • Kick off assigned delivery projects in a structured and engaging fashion.
  • Understand customer implementation and integration requirements.
  • Define data security target architecture and project delivery plans in alignment with customer technical requirements and best practices.
  • Execute on the delivery plans and ensure that Imperva data security products are deployed and operating successfully.
  • Perform hands-on configuration of the data security products to ensure correct setup.
  • Perform any necessary troubleshooting for proper implementation using escalation resources where necessary.
  • Create and support the creation of project deliverables and updates.
  • Perform technical enablement for the customer and technical mentorship for peers.
  • Advise and provide technical, best practice guidance on data security solutions and implementations where necessary.
  • Maintain a strong understanding of Chinese data security trends and landscape, while regularly upskilling to maintain technically relevancy on Imperva products, security best practices, and wider cloud and on-premises infrastructure.
  • Provide a positive customer experience to drive the value of Imperva amongst our customers.
Key Performance Indicators:
  • Delivery of assigned projects in terms of project outcomes, project deliverables, timelines, and budget.
  • Customer Experience indicators (CSAT and NPS).
  • Enablement and mentorship of peers and juniors.
  • Self-development and technical certification.

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