Senior Technical Customer Advocate

6 days ago


Shanghai, Shanghai, China Nordson Corporation Full time

**Job Overview:**

Nordson Corporation is seeking a highly skilled Senior Technical Customer Engineer to provide exceptional applications support and technical service expertise to customers and distributors in the region.

Key Responsibilities:

  • Provide expert applications advice and technical service support to distributors and customers in China & Taiwan.
  • Understand customers' applications requirements, develop suitable solutions, and make recommendations to achieve desired outcomes.
  • Conduct applications and equipment demonstrations on-site and in the lab, generating reports for pre and post sales activities.
  • Interface with customers to understand their issues and provide equipment recommendations.
  • Develop and deliver applications training both in-house and on-site at customer locations.
  • Support the set-up, inspection, and testing of new equipment at customer locations.
  • Provide technical support, training, and advice to distributors / customers on equipment use and maintenance.

Requirements:

  • Bachelor's degree in electrical engineering, Mechanical Engineering, Physics, Mathematics, or a related field.
  • Minimum 10 years of experience in the semiconductor industry, with a strong background in semiconductor applications and technologies.
  • Excellent communication skills and ability to present to large audiences.
  • Proven experience in 3D AOI or computer vision systems within the semiconductor field.
  • Ability to work independently and remotely.
  • Aptitude for mechanical, Optical, electronic and software technology.

Preferred Skills:

  • Advanced proficiency in oral and written English.
  • Mandarin: Fluent, with excellent verbal and written communication skills.
  • Excellent interpersonal, communication skills and motivational skills.
  • Analytical and detail-oriented.

Working Conditions:

  • This position requires wearing personal protective equipment.
  • Physical demands include extensive walking, standing, lifting, and carrying heavy materials (up to 50 lbs).
  • Hybrid (office, WFH, and customer site).

Travel Requirements:

  • Domestic: 60%
  • International: 10%


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