Senior Technical Customer Advocate
6 days ago
**Job Overview:**
Nordson Corporation is seeking a highly skilled Senior Technical Customer Engineer to provide exceptional applications support and technical service expertise to customers and distributors in the region.
Key Responsibilities:
- Provide expert applications advice and technical service support to distributors and customers in China & Taiwan.
- Understand customers' applications requirements, develop suitable solutions, and make recommendations to achieve desired outcomes.
- Conduct applications and equipment demonstrations on-site and in the lab, generating reports for pre and post sales activities.
- Interface with customers to understand their issues and provide equipment recommendations.
- Develop and deliver applications training both in-house and on-site at customer locations.
- Support the set-up, inspection, and testing of new equipment at customer locations.
- Provide technical support, training, and advice to distributors / customers on equipment use and maintenance.
Requirements:
- Bachelor's degree in electrical engineering, Mechanical Engineering, Physics, Mathematics, or a related field.
- Minimum 10 years of experience in the semiconductor industry, with a strong background in semiconductor applications and technologies.
- Excellent communication skills and ability to present to large audiences.
- Proven experience in 3D AOI or computer vision systems within the semiconductor field.
- Ability to work independently and remotely.
- Aptitude for mechanical, Optical, electronic and software technology.
Preferred Skills:
- Advanced proficiency in oral and written English.
- Mandarin: Fluent, with excellent verbal and written communication skills.
- Excellent interpersonal, communication skills and motivational skills.
- Analytical and detail-oriented.
Working Conditions:
- This position requires wearing personal protective equipment.
- Physical demands include extensive walking, standing, lifting, and carrying heavy materials (up to 50 lbs).
- Hybrid (office, WFH, and customer site).
Travel Requirements:
- Domestic: 60%
- International: 10%
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