Senior Technical Customer Support Expert

2 months ago


Shanghai, Shanghai, China Nordson Corporation Full time

Job Summary:

Nordson Corporation is seeking a Senior Technical Customer Support Expert to provide applications support to customers and distributors in the region. This role requires a strong background in semiconductor applications and technologies.

Key Responsibilities:

  • Provide expert applications advice and technical service support to distributors and customers in China and Taiwan.
  • Develop suitable solutions to meet customers' applications requirements and make recommendations to achieve their desired outcomes.
  • Conduct applications and equipment demonstrations, generating reports to support pre- and post-sales activities.
  • Interface with customers to understand their applications issues and make equipment recommendations.
  • Conduct applications training and support the setup, inspection, and testing of new equipment at customer locations.
  • Provide technical support, training, and advice to distributors and customers on equipment use and maintenance.

Requirements:

  • Bachelor's degree in electrical engineering, mechanical engineering, physics, mathematics, or a related field.
  • Minimum of 10 years of experience in the semiconductor industry with a strong background in semiconductor applications and technologies.
  • Confident communicator with excellent English and Mandarin language skills.
  • Proven experience in 3D AOI or computer vision systems within the semiconductor field.
  • Ability to work independently and remotely.

Working Conditions:

  • This position requires the individual to wear and work in personal protective equipment.
  • Physical demands include extensive walking, standing, lifting, and carrying heavy materials (up to 50 lbs).


  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    Lead the Way in Automated DrivingWe are looking for a seasoned AV Project Technical Support Specialize Engineer to join our Shanghai site. In this role, you will play a vital part in ensuring the success of our projects in the automotive industry.Your Key ResponsibilitiesAct as a technical expert, supporting the development, integration, testing, and...


  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    OverviewWe are seeking a skilled Technical Support Specialist to join our team in Shanghai. As a member of our China Local Project & Product Execution team, you will play a critical role in supporting the development, integration, testing, and delivery of Mobileye's ADAS & autonomous driving projects.


  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    Job Description:As a Senior ADAS Engineer in our Field Support, Technical Support, & Labs team, you will be responsible for leading the development, integration, and testing of Mobileye's ADAS & parking functions.About the Role:This is an exciting opportunity to take part in the Automated Driving revolution. You will work closely with cross-functional teams...


  • Shanghai, Shanghai, China Nordson Corporation Full time

    **Job Overview:**Nordson Corporation is seeking a highly skilled Senior Technical Customer Engineer to provide exceptional applications support and technical service expertise to customers and distributors in the region.Key Responsibilities:Provide expert applications advice and technical service support to distributors and customers in China &...


  • Shanghai, Shanghai, China Brooks Automation Full time

    About the RoleAs a Customer Support Solutions Expert at Brooks Automation, you will provide exceptional support to our clients, ensuring their satisfaction and loyalty. This role involves on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. You will also be responsible for checking out and approving the...


  • Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job DescriptionThis position is responsible for delivering exceptional customer service and technical support to our valued customers. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently and as part of a team.Key Responsibilities:Provide expert-level technical support to customers via phone,...


  • Shanghai, Shanghai, China Impact tech Inc Full time

    About the Role:At Impact.tech Inc, we're passionate about delivering exceptional customer experiences. As a Customer Solutions Support Specialist, you'll be the primary point of contact for our clients and partners, providing top-notch support and ensuring their success on our platform.Key Responsibilities:Provide timely and effective support to clients and...


  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    OverviewWe are seeking an experienced Automotive Project Manager to lead our China-based team in the development and implementation of Advanced Driver-Assistance Systems (ADAS) and Autonomous Vehicle (AV) projects. This is a fantastic opportunity to join our innovative team at Field Support, Technical Support, & Labs.Job DescriptionThe ideal candidate will...


  • Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time

    • As a Technical Account Manager at Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch), you will be responsible for fostering the innovative and transformative endeavors of our customers across various industries and technologies.• Your primary role will be to serve as the primary technical advisor and voice of the customer for...


  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    About the RoleWe are seeking a highly skilled Automotive Technology Project Manager to join our China Local Project & Product Execution team.Key Responsibilities:Manage the development, integration, testing, validation, and delivery of ADAS & autonomous driving projects in China.Lead internal & external development activities and coordinate tasks and...


  • Shanghai, Shanghai, China Roche Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Expert to join our team in Roche, supporting the development and formulation of medicinal products.About the RoleThis exciting opportunity will see you lead analytical activities to support programs from late phase discovery to early clinical development. You will be responsible for performing...


  • Shanghai, Shanghai, China Applied Materials Full time

    Job Summary: We are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team at Applied Materials. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their systems operate smoothly and efficiently.


  • Shanghai, Shanghai, China Barco Full time

    Barco is an international leader in developing innovative technologies that make everyday life better. Our focus spans three core markets: Enterprise, Healthcare, and Entertainment.We are looking for a highly skilled Customer Service Engineer to reinforce our team at our Milan office. As a key member of our team, you will play a crucial role in ensuring...


  • Shanghai, Shanghai, China Franke Full time

    At Franke, we are looking for a highly skilled Senior Product Support Manager to lead our technical team in China.About the JobWe are seeking an experienced professional with a strong background in mechatronics or engineering to fill this critical role. As a Senior Product Support Manager, you will be responsible for implementing and supporting our overall...


  • Shanghai, Shanghai, China Western Digital Full time

    Job OverviewThe Senior Manager, Software Development Engineering role is a critical position within our organization, responsible for leading and overseeing the technical support operations for our software development of Hard Drive products. This involves managing a team of technical support engineers, ensuring exceptional customer satisfaction, and...


  • Shanghai, Shanghai, China International Flavors & Fragrances Full time

    Job DescriptionAt International Flavors & Fragrances (IFF), we are seeking a highly motivated and innovative Senior Research Scientist to join our Global Functional Ingredients R&D team in the Greater Asia region. As a key member of our hydrocolloid research and development team, you will play a crucial role in translating market needs into technical...


  • Shanghai, Shanghai, China INVISTA Full time

    Unlock New Opportunities in the Downstream Fiber IndustryWe are seeking a highly skilled and experienced Senior Technical Development Manager to lead our efforts in the Asian market.About This RoleThis is an exceptional opportunity for a technical professional to drive business growth and development in the downstream fiber industry.You will be responsible...


  • Shanghai, Shanghai, China Corning Full time

    Job SummaryWe are seeking an Enterprise Technical Support Specialist to join our team. This role will provide technical support for senior leadership team executives and ensure the highest level of confidentiality is maintained.The ideal candidate will have advanced technical troubleshooting and problem-solving skills, with experience supporting and...


  • Shanghai, Shanghai, China Teradyne Full time

    Unlock Your Potential as a Senior Technical Account ManagerAbout the RoleWe are seeking an experienced and results-driven Senior Technical Account Manager to join our team at Teradyne. As a key member of our sales organization, you will be responsible for delivering exceptional presale support to our customers.Key Responsibilities:Provide proactive technical...


  • Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job SummaryThis role is for an experienced Customer Support Engineer to provide exceptional service and support to our customers in resolving complex issues with our highly advanced capital equipment.Key ResponsibilitiesThe ideal candidate will be responsible for:Providing expert technical support to customers via various communication...