Senior Technical Support Specialist

4 weeks ago


Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Description

This position is responsible for delivering exceptional customer service and technical support to our valued customers. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide expert-level technical support to customers via phone, email, or on-site visits.
  • Troubleshoot and resolve complex issues related to highly technical capital equipment.
  • Represent the company in a professional manner, ensuring customer satisfaction and loyalty.
  • Collaborate with internal teams to coordinate actions and minimize downtime.
Requirements:
  • Bachelor's degree in a relevant field (e.g., engineering, computer science) or equivalent experience.
  • Minimum 3 years of experience in a technical support role, preferably in the optics industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong logical thinking and problem-solving abilities, with a focus on quality and attention to detail.
Preferred Qualifications:
  • Mastery of English language, with excellent written and verbal communication skills.
  • Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
Compensation and Benefits:

We offer a competitive salary range of RMB 180,000 - 220,000 per annum, depending on experience and qualifications. In addition, we provide a comprehensive benefits package, including medical insurance, pension plan, and paid time off.



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