Customer Service Advocate
3 weeks ago
Job Responsibilities
The ideal candidate for this role will possess strong communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively.
- Manage inbound calls from customers, addressing their questions and concerns in a professional and courteous manner.
- Collaborate with cross-functional teams, including sales, transportation, and warehouse, to ensure seamless customer experiences.
- Analyze customer data, including forecasts and order trends, to identify opportunities for growth and improvement.
- Support fellow customer service team members, providing guidance and mentorship as needed.
Requirements
To be successful in this role, you will need:
- 3+ years of experience in a manufacturing environment, preferably in a call center or contact center setting.
- Excellent attention to detail, with strong problem-solving and time management skills.
- A customer-centric approach, with a focus on delivering exceptional service and support.
Benefits
Danfoss offers a comprehensive benefits package, including:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
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