Customer Service Expert

1 month ago

Shanghai, Shanghai, China OMP Full time

Our Mission

We at OMP strive to deliver exceptional customer service, ensuring seamless continuity in our operations. Our team of dedicated professionals works tirelessly to resolve issues before they escalate and maintain flawless maintenance and upgrades.

About the Role

We are seeking an experienced Customer Service Consultant to join our dynamic team. As a key member of our Customer Services group, you will be responsible for providing top-notch support to our clients, fostering strong relationships and ensuring their needs are met.

Responsibilities

  • Provide expert-level customer service via phone, email, or other communication channels.
  • Resolve complex customer issues efficiently and effectively.
  • Collaborate with internal teams to ensure timely issue resolution and maintenance.
  • Develop and maintain knowledge of our products and services to provide informed support.
  • Contribute to continuous process improvement initiatives to enhance customer satisfaction.

Requirements

To excel in this role, you will need:

  • A bachelor's or master's degree in a relevant field (e.g., business, communications) or equivalent experience.
  • Excellent English language skills, both written and verbal.
  • Proven ability to work in a fast-paced environment, managing multiple tasks simultaneously.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

Bonus Points

  • Knowledge of additional languages (e.g., Dutch, French, German).
  • Interest in supply chain planning or production planning.
  • Previous experience in customer-facing roles, with a solid understanding of service level agreements and ticket tracking systems.

Your Future with OMP

We offer a dynamic work environment that fosters growth and development. As a Customer Service Consultant, you will have opportunities to learn and expand your skills, working collaboratively with our talented team. With a focus on lifelong learning and personal development, we empower our employees to reach their full potential.

Benefits

  • An attractive salary package, including competitive compensation and benefits.
  • A comprehensive training program, designed to support your professional growth.
  • A flexible work environment, offering teleworking options and flexible hours.
  • Ongoing coaching and mentoring to help you succeed in your role.
  • The opportunity to work with a global company, collaborating with diverse teams and individuals.

Estimated Salary Range

$60,000 - $80,000 per year, depending on location and experience.

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