Gaming Customer Experience Expert

1 month ago


Shanghai, Shanghai, China CTW Full time

We are seeking a highly skilled Gaming Customer Experience Expert to join our team at Tuwaii, a pioneering AI-driven gaming company based in Shanghai. This is an exceptional opportunity to leverage your expertise in customer support and gaming industry knowledge to drive business growth.

About the Role

The ideal candidate will possess excellent English language skills, strong customer service and communication skills, with a deep interest in games and otaku culture. As a key member of our customer success team, you will be responsible for providing top-notch support to English-speaking players, addressing their inquiries and resolving issues efficiently.

Responsibilities:

  • Deliver exceptional customer experiences through proactive issue resolution, timely responses, and personalized support.
  • Analyze player feedback to identify trends and opportunities for improvement, providing actionable insights to inform product development.
  • Collaborate with cross-functional teams to develop and implement strategies that enhance customer satisfaction and retention.

Requirements

To succeed in this role, you will need:

  • Excellent English language skills, both written and verbal.
  • Strong customer service and communication skills, with a proven track record of delivering high-quality support.
  • A deep passion for gaming and otaku culture, with a solid understanding of the gaming market, culture, and terminology.

Benefits

  • Pension plan and social insurance (五险一金)
  • Free snacks and beverages
  • Free lunch
  • Opportunities for international training and exchange
  • Working hours: 9:00 - 18:00, in-office

Tuwaii is a rapidly growing company that utilizes AI to innovate the gaming industry. We partner with international partners to develop H5 game platforms and collaborate with renowned anime brands to promote and showcase various two-dimensional cultural IPs. Our platform has successfully launched over 30 curated anime-based games, with millions of monthly users worldwide.



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