Customer Service Representative

2 weeks ago


Shanghai, Shanghai, China 3M Full time

At 3M, we're committed to innovation and excellence. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences.

Key Responsibilities:

• Manage customer orders from start to finish, ensuring timely and accurate delivery.

• Serve as the single point of contact for direct customer inquiries, providing professional and courteous communication.

• Collaborate with internal teams to resolve issues and implement service solutions.

• Monitor progress using service measurement systems and identify areas for improvement.

Requirements:

• Bachelor's degree and outstanding service skills.

• Excellent communication and computer skills, with a good command of English.

• Ability to learn and work under pressure, meeting deadlines.

• Prior customer service experience in the Semiconductor industry or chemistry is a plus.



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