Customer Service Representative

1 month ago


Shanghai, Shanghai, China Victrex Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Victrex. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our global customers.

Key Responsibilities:

  • Provide timely and effective customer service through various communication channels, including phone, email, and chat.
  • Process customer orders, returns, and credits in a timely and accurate manner.
  • Liaise with internal stakeholders to resolve customer complaints and issues.
  • Maintain accurate records of customer interactions, transactions, and contracts.
  • Identify and support continuous improvement opportunities within the role and wider business.

Requirements:

  • High-level of fluency in Chinese, Korean, and English.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.

About Victrex

Victrex is a global leader in providing high-performance biomaterial solutions to medical device manufacturers. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented individual to join our team.



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