Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Victrex. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our global customers.
Key Responsibilities:
- Provide timely and effective customer service through various communication channels, including phone, email, and chat.
- Process customer orders, returns, and credits in a timely and accurate manner.
- Liaise with internal stakeholders to resolve customer complaints and issues.
- Maintain accurate records of customer interactions, transactions, and contracts.
- Identify and support continuous improvement opportunities within the role and wider business.
Requirements:
- High-level of fluency in Chinese, Korean, and English.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
About Victrex
Victrex is a global leader in providing high-performance biomaterial solutions to medical device manufacturers. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented individual to join our team.
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