Customer Service Representative

1 day ago


Shanghai, Shanghai, China Analog Devices Full time

Job Summary

We are seeking a highly skilled Senior Customer Account Specialist to join our team at Analog Devices. The ideal candidate will have a strong background in supply chain management and customer service, with excellent communication and problem-solving skills.

Key Responsibilities

  • Forecasting and Planning: Collaborate with cross-functional teams to reconcile forecasts, backlog, and shipments to meet customer demand and target sales revenue.
  • Order Management: Process orders, returns, and refunds in accordance with corporate policies and procedures.
  • Supply Chain Coordination: Track and communicate material production progress and priorities to relevant stakeholders to ensure supply targets and proactively close supply gaps.
  • Account Business Reviews: Participate in account business reviews with internal and external stakeholders, understanding business and contributing from the Customer Account Specialist perspective.
  • Customer Issue Resolution: Work independently and closely with cross-functional teams to resolve customer issues and escalate complex cases as needed.
  • Pricing Management: Assist Sales on account annual price negotiation.
  • Data Analysis: Provide data analysis that empowers the sales team with valuable insights to help drive sales growth revenue.
  • Customer Relationship Building: Regularly visit customers to build and maintain strong, long-lasting relationships.
  • Customer Communication: Act as the main point of contact for customer inquiries, escalations, issues, and quality-related matters.

Requirements:

  • Technical Skills: Strong Excel and PowerPoint skills.
  • Language Skills: Fluent in English.
  • Industry Experience: Experience with supply chain management preferred.
  • IC Industry Experience: At least 5 years' experience in the IC industry preferred.
  • Business Intelligence Tools: Familiarity with Power BI preferred.


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