Customer Success Manager

4 weeks ago

Shanghai, Shanghai, China NielsenIQ Full time
Job Summary

As a Customer Success Manager at NielsenIQ, you will be responsible for delivering exceptional customer experiences that drive business growth and loyalty. You will work closely with clients to understand their needs and develop tailored solutions that meet their goals. Your expertise in customer success will enable you to identify opportunities for growth and develop strategies to capture new business. You will also be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction and loyalty to NielsenIQ.

Key Responsibilities

* Conduct performance reviews for direct reports to ensure they are meeting their goals and objectives
* Develop and implement training plans to ensure associates have the necessary skills and competencies to perform their jobs
* Establish high standards of performance and provide support, recognition, and feedback to develop associates and support a strong team environment
* Ensure services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
* Contribute to the development and implementation of training plans to ensure associates are able to grow and demonstrate mastery of required competencies in their jobs
* Consult with clients regarding general concerns and provide insights and actionable recommendations during presentations
* Conduct external presentations to clients and stakeholders to promote NielsenIQ's services and solutions
* Supervise all stages of project management and monitor performance to ensure successful project delivery

Qualifications

* University degree or equivalent experience
* 5+ years professional work experience, preferably in a customer-facing role
* Experience managing people and teams, with a proven track record of success
* Strong business English knowledge, both verbal and written, and local language if required
* Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders
* Experience working in a digital-enabled environment and ability to work within a virtual environment
* Demonstrated strong leadership and people management skills, with the ability to motivate and develop associates
* Strong business and financial acumen, with the ability to analyze data and make informed decisions
* Understanding of growth and brand strategy, with the ability to develop and implement plans to drive business growth
* Strong project management skills, with the ability to plan, execute, and deliver projects on time and within budget

Our Benefits

* A diverse and inclusive work environment that values diversity and promotes inclusion
* Opportunities for career growth and skill development, with access to training and development programs
* A global and dynamic work environment, with opportunities to work with clients and stakeholders from around the world
* A culture of performance-based rewards, with opportunities to earn bonuses and recognition for outstanding performance

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, NielsenIQ delivers the Full View. As a global company with operations in 100+ markets, covering more than 90% of the world's population, NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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