Customer Success Manager

2 weeks ago

Shanghai, Shanghai, China NielsenIQ Full time

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team at NielsenIQ. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.

Key Responsibilities

  • Conduct performance reviews for direct reports and provide feedback to develop their skills.
  • Develop and implement training plans to ensure associates can grow and demonstrate mastery of required competencies.
  • Establish high standards of performance and provide support, recognition, and feedback to develop associates and support a strong team environment.
  • Ensure services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
  • Contribute to the development and implementation of training plans to ensure associates are able to grow and demonstrate mastery of required competencies in their jobs.
  • Consult with clients regarding general concerns and provide insights and actionable recommendations during presentations.
  • Drive client satisfaction by providing insights and actionable recommendations during presentations.
  • Develop strategic understanding of industry trends, competition, and opportunities of NielsenIQ.
  • Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs.
  • Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team.

Requirements

  • University degree or equivalent experience.
  • 5+ years professional work experience.
  • Experience managing people.
  • Strong Business English knowledge, both verbal and written (and local language if required).
  • Strong communication skills.
  • Experience working in a digital-enabled environment.
  • Ability to work within a virtual environment.
  • Demonstrated strong leadership and people management skills.
  • Strong business and financial acumen.
  • Understanding of growth and brand strategy.
  • Strong Project management skills.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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