Customer Success Specialist English Language Support

2 weeks ago

Shanghai, Shanghai, China CTW Full time

Job Description:

As a Customer Success Specialist English Language Support at CTW, you will be responsible for providing exceptional customer support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.

Responsibilities:

  • Provide customer support via email, chat, or phone to English-speaking players.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Gather and analyze customer feedback to provide actionable insights for the development team.
  • Assist in the localization of game content and community materials to enhance player engagement.

Requirements:

  • Excellent English language skills, with the ability to communicate effectively and professionally.
  • Strong customer service and communication skills, with a focus on resolving customer issues in a timely and professional manner.
  • Deep interest in games and otaku culture, with familiarity with the gaming market, culture, and terminology in English-speaking regions.

Benefits:

  • Comprehensive benefits package, including health insurance and paid time off.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

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