Principal Customer Support Specialist

3 days ago

Shanghai, Shanghai, China Cadence Design Systems, Inc. Full time
Job Summary

Cadence Design Systems, Inc. is seeking a highly skilled Principal Customer Engagement/Support Engineer to join our team. As a key member of our customer support organization, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.

Responsibilities
  • Provide timely and effective technical support to customers, including troubleshooting and resolving complex technical issues.
  • Collaborate with cross-functional teams, including R&D, to resolve critical customer issues and improve product quality.
  • Develop and maintain in-depth knowledge of our products and technologies to provide expert-level support to customers.
  • Communicate complex technical information to customers and internal stakeholders in a clear and concise manner.
  • Participate in internal beta activities and provide feedback on new product features and releases.
  • Stay up-to-date with industry trends and emerging technologies to ensure our customers receive the best possible support.
Requirements
  • Bachelor's degree in Electrical Engineering or Computer Science (Master's degree preferred) with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
  • Strong knowledge of design debug techniques and a strong understanding of logic design.
  • Proficiency in HDL languages, such as Verilog, System Verilog, and VHDL, as well as Unix/Linux scripting languages.
  • Experience with emulation and Cadence's Palladium product is a plus.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
About Cadence

Cadence Design Systems, Inc. is a leading provider of electronic design automation (EDA) software and services. We are committed to helping our customers design and deliver innovative electronic products that transform the world. If you are passionate about technology and customer success, we encourage you to apply for this exciting opportunity.

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