Principal Customer Engagement/Support Specialist

4 weeks ago


Shanghai, Shanghai, China Cadence Design Systems, Inc. Full time

Cadence Design Systems, Inc. is seeking a skilled Principal Customer Engagement/Support Engineer to join our team.

Responsibilities:

  • Handle complex technical issues reported by field AEs and customers.
  • Collaborate with R&D managers to resolve critical customer issues.
  • Debug customer reported failures, create test cases to replicate failure, and log issues with HSV R&D teams.
  • Recommend potential workarounds or application-level solutions to customers when necessary.
  • Test R&D fixes/patches.
  • Develop expertise in hardware and firmware and support HSV field service team for hardware and firmware-related issues.
  • Work with customers and internal groups to specify enhancement requests.
  • Test new product features for future software releases or hardware platforms, including participation in internal beta activities.
  • Update product training materials.

Requirements:

  • Requires a BS-EE/CE (MS-EE/CE preferred) with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
  • Strong knowledge of design debug techniques and a strong understanding in logic design.
  • Knowledgeable in verification methodologies for complex EDA environments.
  • Proficiency in HDL languages like Verilog, System Verilog, and VHDL. Ability to create test cases to replicate customer issues quickly.
  • Proficiency in Unix/Linux scripting languages (ksh/bash/csh/perl).
  • Experience with emulation, Cadence's Palladium product preferred.
  • General knowledge in TBA, Coverage/Assertion flow, Low Power (UPF). UVM experience is a plus.
  • Excellent communication skills. Must have ability to communicate complex issues to internal teams and customers in a clear and concise manner.
  • Occasional travel, up to 10% (measured over the course of a rolling 12-month period), may be required to resolve critical customer issues.


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