Customer Support Specialist

3 weeks ago


Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support for our complex capital equipment.

Main Responsibilities:

1. Provide technical support and troubleshooting for complex equipment at customer sites.

2. Represent the company to the customer and ensure high levels of customer satisfaction.

3. Coordinate actions with customers to minimize downtime and ensure operational quality of system equipment.

4. Collaborate with Installation Engineers and junior engineers to resolve problems and provide guidance.

5. Engage with the Product Support Organization on escalated technical matters.

Requirements:

1. Bachelor or Master's Degree in Computer Science, Software Engineering, or Automation Control Engineering.

2. Strong communication and interpersonal skills.

3. Responsible working attitude, strong team spirit, and ability to provide guidance to team members.

4. Ability to work under pressure and meet deadlines.

5. Proficient in the English language.

6. Strong software management skills and Unix background is a plus.

Minimum Qualifications:

Bachelor or Master's Degree, with a minimum of 2 years of work experience.



  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    OverviewWe are seeking a skilled Technical Support Specialist to join our team in Shanghai. As a member of our China Local Project & Product Execution team, you will play a critical role in supporting the development, integration, testing, and delivery of Mobileye's ADAS & autonomous driving projects.


  • Shanghai, Shanghai, China Brooks Automation Full time

    Detailed Job DescriptionAs a Customer Support Specialist at Brooks Automation, you will be responsible for delivering exceptional customer support through on-site installations, diagnoses, troubleshooting, service, and repair of complex equipment and systems.Key Responsibilities:Provide highly visible customer support through on-site installation and...


  • Shanghai, Shanghai, China Sensata Technologies Full time

    Job Summary: We are seeking a highly motivated Sales Support Specialist to join our team at Sensata Technologies. As a Sales Support Specialist, you will be responsible for the daily maintenance of 5~6 Tire1 customers. Your primary focus will be on assisting new projects and quotations, updating new forecasts, and maintaining contract prices. You will also...


  • Shanghai, Shanghai, China Impact tech Inc Full time

    About the Role:At Impact.tech Inc, we're passionate about delivering exceptional customer experiences. As a Customer Solutions Support Specialist, you'll be the primary point of contact for our clients and partners, providing top-notch support and ensuring their success on our platform.Key Responsibilities:Provide timely and effective support to clients and...


  • Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    Job OverviewWe are seeking an experienced AV Project Technical Support Engineer to join our team in Shanghai. The ideal candidate will have a strong background in automotive technical support, with a focus on ADAS and autonomous driving projects.Key ResponsibilitiesAct as a technical expert for Mobileye's ADAS and autonomous driving projects in China.Lead...


  • Shanghai, Shanghai, China CTW Full time

    Job Description:As a Customer Success Specialist English Language Support at CTW, you will be responsible for providing exceptional customer support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Responsibilities:Provide customer support via email, chat, or phone to English-speaking...


  • Shanghai, Shanghai, China Brooks Automation Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at Brooks Automation. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems.Key ResponsibilitiesProvide...


  • Shanghai, Shanghai, China Brooks Automation Full time

    Job SummaryAs a Customer Support Engineer at Brooks Automation, you will be responsible for providing exceptional customer support through on-site installation, diagnosis, and repair of complex equipment and systems. You will work closely with customers to understand their needs and provide solutions to ensure their systems are operating at optimal...


  • Shanghai, Shanghai, China Sensata Technologies Full time

    Sales Support SpecialistAt Sensata Technologies, we are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our Tire1 customers.Key Responsibilities:Manage daily customer interactions and resolve issues in a...

  • IT Support Specialist

    4 weeks ago


    Shanghai, Shanghai, China BEUMER Group Full time

    Job DescriptionJob Title: IT Support SpecialistJob Summary:We are seeking a highly skilled and motivated IT Support Specialist to join our team at BEUMER Group. The successful candidate will be responsible for providing technical support to our employees and customers, ensuring the smooth operation of our IT systems and infrastructure.Key...


  • Shanghai, Shanghai, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Engineer III to join our team at Applied Materials. As a key member of our organization, you will be responsible for providing technical support and maintenance services to our customers.Key ResponsibilitiesProvide technical support and maintenance services to customers, including troubleshooting and...


  • Shanghai, Shanghai, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Engineer III to join our team at Applied Materials. The successful candidate will be responsible for providing technical support and maintenance services to our customers.Key ResponsibilitiesProvide technical support and maintenance services to customersPerform equipment maintenance and repairsAssist in...

  • IT Support Specialist

    1 month ago


    Shanghai, Shanghai, China BEUMER Group Full time

    Job Title: IT Support SpecialistJoin the BEUMER Group team as an IT Support Specialist and play a vital role in ensuring the smooth operation of our IT systems. As a key member of our IT team, you will be responsible for providing technical support to our employees and ensuring that our IT infrastructure is running efficiently.Key Responsibilities:Monitor...


  • Shanghai, Shanghai, China Corning Full time

    Job SummaryThe Customer Service Representative will play a key role in supporting the Display Technologies segment at Corning. This position will be responsible for managing the "order-to-cash" process, providing customer engagement, and developing deep customer relationships. The ideal candidate will have a strong understanding of the LCD/OLED display...


  • Shanghai, Shanghai, China Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Customer Engineer III to join our team at Applied Materials. As a key member of our iTeam-Etch-C3 team, you will be responsible for providing technical support and maintenance services to our customers.Key Responsibilities• Proficient in primary toolset and able to acquire additional systems and applications•...


  • Shanghai, Shanghai, China Sensata Technologies Full time

    Sales Support SpecialistAt Sensata Technologies, we are seeking a highly skilled Sales Support Specialist to join our team. The successful candidate will be responsible for the daily maintenance of 5-6 Tire1 customers, ensuring seamless communication and timely resolution of issues.Key Responsibilities:Maintain accurate records of customer interactions and...


  • Shanghai, Shanghai, China Marriott International Full time

    POSITION SUMMARYThe Customer Retention Specialist is responsible for delivering exceptional member experiences and fostering loyalty among our most valued Elite members. Key responsibilities include ensuring seamless pre-arrival and arrival experiences, providing personalized support throughout their stay, and gathering post-stay feedback to inform future...

  • IT Support Specialist

    2 weeks ago


    Shanghai, Shanghai, China BEUMER Group Full time

    Job DescriptionJob Title: IT Support Specialist"We are seeking an IT Support Specialist to join our team at BEUMER Group. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, resolving hardware and software issues, and implementing new technologies to improve our IT infrastructure. You will work closely...


  • Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    About the RoleWe are seeking a Quality Assurance Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for ensuring the highest quality products meet customer needs and expectations.Key Responsibilities:Customer Feedback Analysis: Monitor and analyze customer feedback, service reports, and other relevant data to...


  • Shanghai, Shanghai, China Cadence Design Systems, Inc. Full time

    Job SummaryCadence Design Systems, Inc. is seeking a highly skilled Principal Customer Engagement/Support Engineer to join our team. As a key member of our customer support organization, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.ResponsibilitiesProvide timely...