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Customer Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support for our complex capital equipment.
Main Responsibilities:
1. Provide technical support and troubleshooting for complex equipment at customer sites.
2. Represent the company to the customer and ensure high levels of customer satisfaction.
3. Coordinate actions with customers to minimize downtime and ensure operational quality of system equipment.
4. Collaborate with Installation Engineers and junior engineers to resolve problems and provide guidance.
5. Engage with the Product Support Organization on escalated technical matters.
Requirements:
1. Bachelor or Master's Degree in Computer Science, Software Engineering, or Automation Control Engineering.
2. Strong communication and interpersonal skills.
3. Responsible working attitude, strong team spirit, and ability to provide guidance to team members.
4. Ability to work under pressure and meet deadlines.
5. Proficient in the English language.
6. Strong software management skills and Unix background is a plus.
Minimum Qualifications:
Bachelor or Master's Degree, with a minimum of 2 years of work experience.
