Customer Logistics Specialist
2 months ago
The Customer Logistics Consultant will play a critical role in supporting sales efforts and delivering exceptional customer service. Key responsibilities include:
- Timely and accurate sales order processing, proactive management of customer backlogs, and effective communication with customers on delivery status, requirements, and claims.
- Independently managing all logistics contact points with customers, ensuring seamless interactions and timely resolution of issues.
- Coordinating with the OES customer support team to provide timely escalation of critical customer demands and optimize overall customer experience.
- Collaborating with customers to discuss logistics and supply chain process improvements, driving business growth through enhanced efficiency and productivity.
- Internal cross-functional coordination, facilitating lean process and administration implementation to drive business excellence.
- Onboarding new customers into the Bosch organization, ensuring seamless integration and familiarization with business processes.
- Developing and maintaining key performance indicators (KPI) to measure and improve customer satisfaction and logistics performance.
- Participating in special projects, ad-hoc tasks, and digitalization initiatives to drive business innovation and excellence.
- Requirements
- Bachelor's degree or above in supply chain management or a related field.
- Strong team player with proactive, flexible, self-motivated, and entrepreneurial qualities, with excellent communication and problem-solving skills.
- Knowledge of reputable ERP systems and SAP is preferred, with advanced Excel, PPT, and MS Office skills.
- Digital knowledge in RPA, VBA, Python, PBI, and other tools is highly desirable.
- Minimum 2 years of experience in customer service, demand planning, and/or logistics, with good problem-solving skills and project management experience.
- Excellent written and oral English communication skills are essential.
- Internal referral bonus available for Bosch associates (valid for 11/20-12/31 period), please refer to Bosch China Internal Referral Policy for details.
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