Customer Logistics Specialist

3 weeks ago


Shanghai, Shanghai, China Bosch Full time
Job Overview

The Customer Logistics Consultant will play a critical role in supporting sales efforts and delivering exceptional customer service. Key responsibilities include:

  • Timely and accurate sales order processing, proactive management of customer backlogs, and effective communication with customers on delivery status, requirements, and claims.
  • Independently managing all logistics contact points with customers, ensuring seamless interactions and timely resolution of issues.
  • Coordinating with the OES customer support team to provide timely escalation of critical customer demands and optimize overall customer experience.
  • Collaborating with customers to discuss logistics and supply chain process improvements, driving business growth through enhanced efficiency and productivity.
  • Internal cross-functional coordination, facilitating lean process and administration implementation to drive business excellence.
  • Onboarding new customers into the Bosch organization, ensuring seamless integration and familiarization with business processes.
  • Developing and maintaining key performance indicators (KPI) to measure and improve customer satisfaction and logistics performance.
  • Participating in special projects, ad-hoc tasks, and digitalization initiatives to drive business innovation and excellence.
  • Requirements
    • Bachelor's degree or above in supply chain management or a related field.
    • Strong team player with proactive, flexible, self-motivated, and entrepreneurial qualities, with excellent communication and problem-solving skills.
    • Knowledge of reputable ERP systems and SAP is preferred, with advanced Excel, PPT, and MS Office skills.
    • Digital knowledge in RPA, VBA, Python, PBI, and other tools is highly desirable.
    • Minimum 2 years of experience in customer service, demand planning, and/or logistics, with good problem-solving skills and project management experience.
    • Excellent written and oral English communication skills are essential.
    • Internal referral bonus available for Bosch associates (valid for 11/20-12/31 period), please refer to Bosch China Internal Referral Policy for details.


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