Digital Customer Engagement Manager
7 hours ago
We're seeking an experienced Digital Customer Engagement Manager to lead our CRM efforts in China, focusing on LEGO Brand Retail Stores. Your role will involve developing and executing strategies that drive captivating consumer-brand interactions, impacting consumer Lifetime Value.
In this position, you'll be the key point to unlock CRM programs, leveraging digital platforms to create a seamless experience for our customers. You'll work closely with cross-functional teams to align on long-term strategies, share activation plans, and execute membership loyalty programs.
Key responsibilities include managing CRM operations, developing operational strategies, and working with market groups to align on retail CRM long-term strategies. You'll also take the lead on membership mechanics and benefits, collaborating with retail operation, marketing, and finance teams.
About The Role- You'll be responsible for ongoing valuable operation and campaigns support to retail operation and marketing teams.
- You'll provide valuable business insights through loyalty reports and initiate new ideas to achieve and improve CRM/business critical metrics.
- You'll serve as the key contact person for product teams to develop digital products meeting CRM needs.
This is a challenging opportunity for someone passionate about digital customer engagement, CRM, and data-driven marketing. You'll be part of a dynamic team driving strategic CRM pilots and initiatives, shaping the future of consumer interactions with our brand.
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Digital Customer Engagement Manager
4 weeks ago
Shanghai, Shanghai, China SAP Full timeAbout the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless engagement throughout the customer lifecycle.Key ResponsibilitiesSupport sales to delivery handover...
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Digital Customer Engagement Manager
4 weeks ago
Shanghai, Shanghai, China SAP Full timeAbout the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services organization, responsible for delivering exceptional customer experiences across the globe. This role oversees the entire customer lifecycle, from contract signing to renewal, ensuring seamless service delivery and high customer satisfaction.Key...
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Digital Engagement Director
4 weeks ago
Shanghai, Shanghai, China Lilly Full timeEnhance Consumer Digital Engagement at LillyWe're seeking a dedicated professional to drive consumer digital engagement across our affiliate and therapeutic areas. This role involves crafting strategies to enhance consumer experiences on eCommerce platforms, analyzing consumer behavior, and implementing innovative solutions.Key Responsibilities:Develop and...
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Digital Engagement Lead
2 weeks ago
Shanghai, Shanghai, China Lilly Full timeAbout LillyWe're a company that's dedicated to making life better for people around the world. Our mission is to create medicines and healthcare products that meet real needs and make a meaningful difference in the lives of patients.This role is part of our effort to enhance consumer digital engagement, ensuring that our online presence is effective,...
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Shanghai, Shanghai, China SAP Full timeCustomer Engagement Manager RoleWe are seeking a highly skilled Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a Customer Engagement Manager, you will be responsible for delivering contractual agreements and services to SAP Cloud Customers, focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesSupport...
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Shanghai, Shanghai, China SAP Full timeAbout the RoleWe are seeking a highly skilled Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the successful implementation of SAP S/4HANA private cloud solutions.Key ResponsibilitiesSupport sales to delivery...
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Shanghai, Shanghai, China SAP Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a Customer Engagement Manager, you will be responsible for delivering exceptional customer experiences and ensuring the successful onboarding and delivery of our cloud services to our customers.Key...
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Principal Customer Engagement/Support Specialist
4 weeks ago
Shanghai, Shanghai, China Cadence Design Systems, Inc. Full timeCadence Design Systems, Inc. is seeking a skilled Principal Customer Engagement/Support Engineer to join our team.Responsibilities:Handle complex technical issues reported by field AEs and customers.Collaborate with R&D managers to resolve critical customer issues.Debug customer reported failures, create test cases to replicate failure, and log issues with...
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Shanghai, Shanghai, China SAP Full timeAbout the RoleWe are seeking a highly skilled Cloud Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring the successful deployment of our cloud services.Key ResponsibilitiesSupport sales to delivery handover and...
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Customer Success Manager
2 weeks ago
Shanghai, Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full timeWhy Siemens Mobility Technologies? You will be part of a team that creates the next-generation digital platform in the railway industry, working closely with local mobility technical experts to reshape the future of maintenance and improve efficiency, quality, and safety. What role will you play? Overview:This is an...
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Digital Marketing Manager
1 month ago
Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full timeJob Title: Digital Account ManagerAs a Digital Account Manager at DLG (Digital Luxury Group), you will be responsible for designing, planning, and coordinating the execution of unique digital marketing strategies in the fields of Social Media, E-commerce, and Social CRM in China.Key Responsibilities:Act as the key contact person for the client at DLG,...
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Digital Marketing Manager
4 weeks ago
Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full timeJob Title: Digital Account ManagerAs a Digital Account Manager at DLG (Digital Luxury Group), you will play a key role in designing, planning, and coordinating the execution of unique digital marketing strategies in the fields of Social Media, E-commerce, and Social CRM in China.Key Responsibilities:Act as the primary contact person for clients at DLG,...
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Digitization Manager PT
2 weeks ago
Shanghai, Shanghai, China Bosch Full timeJob Description The new role will focus on digital sales marketing, contributing to the growth of our business by leveraging digital capabilities and operations. Responsibilities include: Developing and implementing CRM strategies to enhance sales and customer engagement. Closely collaborating with business and IT departments to develop digitalization...
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Head of Digital Product Management
1 month ago
Shanghai, Shanghai, China KONE Full timeJob Title: Head of Digital Product ManagementJob Summary:KONE is seeking a highly experienced Head of Digital Product Management to lead our product management team and drive the successful execution of product development projects from ideation to launch. The ideal candidate will possess extensive experience in digital product management, digital product...
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Digital Marketing Strategist
4 weeks ago
Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full timeJob Title: Digital Marketing Manager, CNGS MKT LifecycleWe are seeking a highly skilled Digital Marketing Manager to join our team at Amazon (Shanghai) International Trading Company Limited. As a key member of our marketing team, you will be responsible for developing and executing a comprehensive digital marketing strategy that drives business growth and...
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Digital Transformation Account Manager
7 hours ago
Shanghai, Shanghai, China Microsoft Full timeRole OverviewWe are seeking a highly skilled Digital Transformation Account Manager to join our team at Microsoft. As a key member of our sales organization, you will be responsible for driving business growth and transformation for our clients.About the RoleThis is a full-time position that requires a minimum of 7 years of experience in an industry such as...
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Digital Product Management Director
4 weeks ago
Shanghai, Shanghai, China KONE Full timeJob Title: Head of Digital Product Management, GCNJob Summary:We are seeking a highly experienced and skilled Digital Product Management Director to lead our product management team and drive the successful execution of product development projects from ideation through to product launch.Key Responsibilities:Develop and Implement Digital Product Strategy:...
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Digital Wealth Product Manager, Fintech Expert
4 weeks ago
Shanghai, Shanghai, China HSBC Full timeRole OverviewThe Digital Wealth Product Manager will be responsible for developing and implementing digital wealth management products that meet customer needs.This includes turning existing retail banking or wealth management products into digital propositions, as well as creating new ones.The role requires a deep understanding of customer behavior,...
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Customer Engagement Manager
7 hours ago
Shanghai, Shanghai, China Hospitality Marketing Concepts Full timeJob SummaryWe are seeking a seasoned Call Centre Operations Manager to lead our telesales teams in Thailand. As a key member of our Hospitality Marketing Concepts team, you will be responsible for managing the day-to-day operations of our sales agents and driving business growth through effective coaching, motivation, and strategy deployment.
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Digital Marketing Manager
1 month ago
Shanghai, Shanghai, China DSM Full timeJob Title: Digital Marketing ManagerLocation: Shanghai Minhang, ChinaJob Type: Full-timeAbout Us: DSM is a leading company in the perfumery industry, committed to innovation and excellence.About the Role:We are seeking a highly skilled Digital Marketing Manager to join our team in Shanghai. As a key member of our digital marketing team, you will be...