Customer Retention Specialist
7 days ago
POSITION SUMMARY
The Customer Retention Specialist is responsible for delivering exceptional member experiences and fostering loyalty among our most valued Elite members. Key responsibilities include ensuring seamless pre-arrival and arrival experiences, providing personalized support throughout their stay, and gathering post-stay feedback to inform future enhancements.
As a key member of the Loyalty team, the Customer Retention Specialist will collaborate with colleagues to develop and execute strategies that drive member engagement and retention. This role requires a customer-centric approach, with a focus on anticipating and addressing member needs in a prompt and professional manner.
Additionally, the Customer Retention Specialist will maintain confidentiality of proprietary information, protect company assets, and adhere to all company policies and procedures.
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Customer Success Specialist
4 weeks ago
Shanghai, Shanghai, China CTW Full timeJob Title: Customer Success SpecialistWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to our English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key...
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Logistics Customer Experience Specialist
6 days ago
Shanghai, Shanghai, China Kuehne+Nagel Full timeAir Logistics Customer Care SpecialistSupporting Customers through Proactive Engagement and ResolutionYou will join our Customer Care Team to leverage your expertise and skills in delivering exceptional customer experiences.Your RoleTo support customers by providing helpful information, answering queries, and resolving complaints. Utilizing your strong...
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Customer Success Specialist
3 weeks ago
Shanghai, Shanghai, China CTW Full timeJob SummaryWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer...
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Patent Sales Specialist
1 month ago
Shanghai, Shanghai, China Clarivate Full timeAbout the RoleWe are seeking a highly skilled Patent Sales Specialist to join our team at Clarivate. As a key member of our sales team, you will be responsible for selling our global patent database software services and Clarivate innovation solutions to enterprises, governments, institutions, and universities.Key ResponsibilitiesDevelop and maintain...
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Global Air Logistics Customer Care Representative
12 hours ago
Shanghai, Shanghai, China Kuehne+Nagel Full timeAir Logistics Customer Care SpecialistWe are looking for a skilled professional to join our Customer Care Team in Shanghai, China.This role involves supporting customers by providing helpful information, answering queries, and resolving complaints. Utilizing your strong forwarding and market knowledge, you will provide front-line support for customers to...
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Customer Experience Specialist
1 month ago
Shanghai, Shanghai, China GOAT Group Full timeCustomer Experience SpecialistWe are seeking a highly organized and detail-oriented Customer Experience Specialist to join our team at GOAT Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our global customer base.Key Responsibilities:Resolve customer support issues in a timely and...
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Customer Account Specialist
4 weeks ago
Shanghai, Shanghai, China Analog Devices Full timeJob Title: Lead Specialist, Customer AccountJob Summary:We are seeking a highly skilled Lead Specialist, Customer Account to join our team at Analog Devices. The successful candidate will be responsible for managing customer relationships, driving sales growth, and ensuring seamless supply chain operations.Key Responsibilities:Reconcile forecasts, backlog,...
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Customer Account Specialist
1 month ago
Shanghai, Shanghai, China Analog Devices Full timeJob SummaryWe are seeking a highly skilled Customer Account Specialist to join our team at Analog Devices. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and driving sales growth.Key ResponsibilitiesReconcile forecasts, backlog, and shipments to...
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Customer Success Partner Advisor
2 weeks ago
Shanghai, Shanghai, China SAP Full timeUnlock Your PotentialAt SAP, we're committed to helping our customers achieve success. As an Enterprise Customer Success Professional, you'll play a critical role in driving revenue growth, retention, and relationship health for our key customers. This strategic role requires strong partnership skills, business acumen, and a passion for delivering value to...
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Customer Service Specialist
3 weeks ago
Shanghai, Shanghai, China Lindberg CN Full timeCustomer Service RoleWe are seeking a dedicated Customer Service Specialist to join our dynamic customer service team in Shanghai.As a Customer Service Specialist, you will be part of a team of young, international professionals from many different countries.Our customers are carefully selected opticians in more than 130 countries, and they are at the heart...
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Shanghai, Shanghai, China Sensata Technologies Full timeSales Growth and Customer Satisfaction SpecialistJob Summary: We are seeking a Sales Growth and Customer Satisfaction Specialist to join our team at Sensata Technologies. As a Sales Growth and Customer Satisfaction Specialist, you will be responsible for driving significant long-term sales growth and customer satisfaction.Main Responsibilities:Lead the...
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Account Specialist
1 month ago
Shanghai, Shanghai, China Clarivate Full timeAbout the RoleWe are seeking an experienced Account Specialist to join our team in Shanghai. This is an exciting opportunity to work on incoPat products and services, driving sales growth and customer satisfaction in the central region.About You Bachelor's degree or higher, with a background in science or technology; At least 3 years of sales experience in...
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Customer Experience Transformation Specialist
3 weeks ago
Shanghai, Shanghai, China Huntsman Full timeDescriptionCustomer Experience Transformation SpecialistHuntsman's Advanced Materials division seeks a Customer Experience Transformation Specialist to identify, develop, and implement business change initiatives that support the global customer experience strategy. This role will focus on driving improvement opportunities in customer engagement from order...
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Digital Experience Specialist
1 month ago
Shanghai, Shanghai, China H&M Group Full timeJob Title: Digital Experience SpecialistWe are seeking a highly skilled Digital Experience Specialist to join our team in Shanghai, China. As a key member of our Omni Sales Team, you will be responsible for optimizing the digital experience across our e-commerce channels, ensuring a seamless and engaging shopping experience for our customers.Key...
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Customer Experience Specialist
4 weeks ago
Shanghai, Shanghai, China DSM Full timeJob Title: Customer Experience SpecialistCity, Country: Minhang, Shanghai, ChinaOn SiteCL: S12The elevator pitch of the roleAs a Customer Experience Specialist, you will play a key role in creating a unique experience for our customers. Your entrepreneurship with strong client intimacy will help us to delight consumers with our iconic products leveraging...
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Customer Support Specialist
2 weeks ago
Shanghai, Shanghai, China Brooks Automation Full timeDetailed Job DescriptionAs a Customer Support Specialist at Brooks Automation, you will be responsible for delivering exceptional customer support through on-site installations, diagnoses, troubleshooting, service, and repair of complex equipment and systems.Key Responsibilities:Provide highly visible customer support through on-site installation and...
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Customer Success Partner Advisor
4 weeks ago
Shanghai, Shanghai, China SAP Full timeWe help the world run betterAt SAP, we empower individuals to achieve their best. Our company culture is built on collaboration and a shared passion to drive positive change. How? We focus on building a strong foundation for the future and creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a collaborative team...
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Customer Logistics Specialist
2 weeks ago
Shanghai, Shanghai, China Bosch Group Full timeJob Summary: We are seeking a highly motivated and experienced logistics professional to join our team as a Customer Logistics Specialist. In this role, you will be responsible for supporting our sales team and providing exceptional customer service to our clients.Key Responsibilities:Sales Support: Provide timely and accurate sales order processing,...
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Customer Experience Specialist
1 month ago
Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our business support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries in...
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Customer Service Specialist
2 weeks ago
Shanghai, Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeJob SummaryAs a Customer Service Specialist - Capital Equipment, you will be responsible for providing top-notch service to customers with highly complex capital equipment. Your excellent communication skills and problem-solving abilities will enable you to troubleshoot and resolve issues efficiently. You will also represent the company to the customer and...