Customer Success Specialist

1 month ago


Shanghai, Shanghai, China CTW Full time
Job Title: Customer Success Specialist

We are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to our English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer support to English-speaking players, ensuring their issues are resolved efficiently and effectively.
  • Analyze player feedback to identify trends and areas for improvement, providing actionable insights to our development team.
  • Assist in the localization of game content and community materials to enhance player engagement and satisfaction.
  • Develop and implement strategies to improve customer satisfaction and retention, driving business growth and revenue.

Requirements:

  • Excellent English language skills, with a strong command of grammar, vocabulary, and communication.
  • Strong customer service and communication skills, with a proven track record of delivering exceptional support.
  • Deep interest in games and otaku culture, with a solid understanding of the gaming market, culture, and terminology in English-speaking regions.

Benefits:

  • Comprehensive benefits package, including health insurance and retirement plans.
  • Free meals and snacks, creating a welcoming and productive work environment.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • Collaborative and dynamic work environment, with a team of passionate and dedicated professionals.

CTW is a pioneering company in the gaming industry, leveraging AI to revolutionize the way we play and interact with games. We are committed to creating a world-class gaming platform, driven by innovation, creativity, and a passion for gaming. Join us in shaping the future of gaming and making a lasting impact on the industry.



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