Customer Support Specialist

1 month ago

Shanghai, Shanghai, China Brooks Automation Full time
Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at Brooks Automation. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems.

Key Responsibilities
  • Provide highly visible customer support through on-site installation and troubleshooting of complex equipment and systems.
  • Oversee diagnoses, service, and repair of equipment and systems, ensuring operational quality and customer satisfaction.
  • Instruct customers in the operation and maintenance of equipment and systems.
  • Serve as a liaison between customers and the company on administrative and technical matters.
  • Interpret customer needs and clarify responsibility for problem resolution.
Requirements

To be successful in this role, you will need:

  • A thorough knowledge of the basic principles, practices, and processes in the applicable discipline.
  • A working knowledge of related fields.
  • The ability to use judgment in resolving issues and recommending solutions.
  • Excellent communication and interpersonal skills.
About Brooks Automation

Brooks Automation is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

We celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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