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Customer Success Manager

1 month ago

Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time
Customer Success Manager

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.

As a Customer Success Manager, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account Management teams in identifying more growth opportunities from our existing Selling Partner's profile, as well as optimizing existing work processes and developing tools & mechanisms to improve Account Management efficiency.

Key Responsibilities:
  • Work closely with the Account Management team to manage and drive critical programs
  • Leverage data tools such as Excel, SQL to manage opportunities for multiple Seller programs driving the Asia Global Selling ESM business
  • Interact with multiple stakeholders / business teams to translate ambiguous requirements to execution
  • Builds trust with Sales partners and fosters a collaborative team environment with all stakeholders
  • Structures work flow across the team to effectively prioritize operational support activities
  • Work relentlessly to improve existing processes and using data-driven decision making to make recommendations for systems, process, and business improvements
  • Develop SOPs, workflows, metrics, reports or other tools to assist Sales teams maximize productivity
Requirements:
  • 5+ years of professional experience in sales operations, program management, or other related field
  • Strong Excel and SQL skills
  • Experience in developing SOP/Tools and build mechanism for complicated working process
  • Excellent communication in both English and Mandarin
  • Ability to work in a fast-paced environment and build partnerships with a wide range of stakeholders
  • Strong project management / time management skills are a must