Customer Service Specialist II

2 weeks ago

Shanghai, Shanghai, China Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist II to join our team at Thermo Fisher Scientific. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Issue quotations for billable service based on online technical fault diagnosis and follow up until the customer makes a decision.
  • Process non-billable service orders and do parts consumption after field service engineers complete service report.
  • Confirm billable service information with customers and complete settlement with parts consumption in SAP after the service report is completed.
  • Invoice customers and ensure delivery in time.
  • Review and track accounts receivable regularly.
  • Dispatch service tickets in call center system to Team Leader or FSE engineer basing on division and BU, coordinate the customer service call had been assigned.
  • Support the Call Center in coordinating with other functions to meet customer requirements.
  • Build connections with field service teams, individuals, and various departments.
Requirements
  • Bachelor's degree or above, preferably in Business Administration, International Trade, or a Mechanical/Industrial background.
  • More than 2 years of related working experience with basic SAP knowledge.
  • Sales background preferred.
  • High responsibility and team spirit, Excellence communication, and coordinating skills.
  • Proficient in written and spoken English.
  • Basic knowledge of SAP.
  • Strong MS Office skills (Excel, PowerPoint, Word).

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