Sales Operations Specialist II

4 days ago

Shanghai, Shanghai, China Donaldson Full time
Job Title: Sales Operations Specialist II

Donaldson is a leading technology and innovation company committed to solving complex filtration challenges. We are seeking a highly skilled Sales Operations Specialist II to join our team.

Key Responsibilities:
  • Build strong filtration knowledge and service experience in the AFM team.
  • Develop customer-oriented skills and work collaboratively with the sales team to drive sustainable growth.
  • Provide excellent customer service by troubleshooting and selecting parts online.
  • Establish expertise in service and parts to enhance Donaldson's credibility and confidence with customers.
  • Develop strong relationships with key account customers who have signed service package agreements.
  • Coordinate with global and Wuxi production, technical center, and sourcing teams to identify the right parts.
  • Manage parts product management, including creation, stocking, and cost optimization.
  • Act as the service hotline interface and work closely with the service team to ensure effective follow-up on CAPA cases and on-site service requests.
  • Record key information from inbound calls and create accounts in CRM.
  • Participate in plant visits and site visits with service engineers to gain application experience and build service expertise.
Requirements:
  • Good understanding of filtration (2 years).
  • Strong field experience in the industrial market (5 years).
  • Demonstrated ability to interpret and communicate technical product applications with mechanical understanding.
  • Knowledge of product management (marketing-oriented, focused on parts).
  • Outstanding communication skills (both verbal and writing) and quick troubleshooting.
  • Trainer experience is a plus.
  • Bachelor's degree or higher, majored in science and engineering, 211 listed schools is a plus.
Technical Competence & Skills:
  • Good mechanical understanding.
  • CAD skills (capable of reading drawings and interpreting prints).
  • Good capability of CRM.
Leadership Competence:
  • Strong business sense (sensitive to opportunity) and customer-oriented.
  • Good communication and coordination, good team player.
  • Proactive thinking, aggressive, self-driven, and problem-solving.
  • Quick learning and high resistance to pressure.
  • Good at motivating internal/external partners.
Relevant Experience:
  • > 1 year of technical experience in industrial business (junior level).
  • > 3 years of technical experience in industrial business (experienced level).
  • > 5 years of technical experience in industrial business (senior level).
  • Experience in the aftermarket field is a plus.
Others:
  • Technical background and enjoy solving problems from customers/internal partners and selling products.
  • Willing to travel (

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