Sales Operations Specialist II

2 months ago

Shanghai, Shanghai, China Donaldson Full time
About the Role

Donaldson is committed to solving the world's most complex filtration challenges. As a leading technology and innovation company, we are continuously evolving to meet the filtration needs of our changing world.

Key Responsibilities
  • Build strong filtration knowledge and service experience in the AFM team, focusing on customer orientation and teamwork to support outbound sales for sustainable growth.
  • Pick up all inbound calls and assist customers in completing trouble shooting and parts selection online.
  • Develop expertise on service and parts to improve Donaldson's credibility and confidence with customers.
  • Establish good communication and intimacy with key account customers who have signed service package agreements with Donaldson.
  • Coordinate with global and Wuxi production, technical center, and sourcing teams to identify the right parts.
  • Be responsible for parts product management, including parts creation, stocking, and cost optimization.
  • Act as the service hotline interface, requiring close cooperation with the service team to ensure effective follow-up on CAPA cases, on-site service requests, and improve customer satisfaction.
  • Record key information from inbound calls and create accounts in CRM.
  • Visit plants to understand production and conduct site visits with service engineers to gain application experience and build service expertise.
Requirements
  • Good understanding of filtration (2 years)
  • Strong field experience in the industrial market (5 years)
  • Demonstrated ability to interpret and communicate technical product applications with mechanical understanding.
  • Knowledge of product management (marketing-oriented, focused on parts)
  • Outstanding communication skills (both verbal and writing) and quick trouble shooting
  • Trainer experience is a plus
  • Bachelor's degree or higher, majored in science and engineering, 211 listed schools is a plus
  • Good mechanical understanding
  • CAD skills (capable of reading drawings and interpreting prints)
  • Good capability of CRM
  • Strong business sense (sensitive to opportunity) and customer-oriented
  • Good communication and coordination, good team player
  • Proactive thinking, aggressive, self-driven, and problem-solving
  • Quick learning and high resistance to pressure
  • Good at motivating internal/external partners
  • > 1 year of technical experience in industrial business (junior level)
  • > 3 years of technical experience in industrial business (experienced level)
  • > 5 years of technical experience in industrial business (senior level)
  • Experience in the aftermarket field is a plus
  • Technical background and enjoyment of solving problems from customers/internal partners and selling products
  • Willingness to travel (

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