Sales Operations Specialist

2 weeks ago

Shanghai, Shanghai, China Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Sales Operations Analyst II to join our team at Thermo Fisher Scientific. The successful candidate will be responsible for preparing quotations, supporting field service teams, and performing contract administration.

Key Responsibilities:
  • Prepare quotations for parts, labor, and service contracts based on customer requests and service sales/engineer/RSE input.
  • Support field service teams to ensure clean quotes, sales orders, and contract management in QAD.
  • Process high volumes of part orders and service requests, including order entry and follow-up with service teams.
  • Maintain data integrity by updating ISB status, end-user, ship-to, and bill-to information in QAD.
  • Responsible for data entry, document filing, and customer liaison with Accounts Receivable to settle billing issues.
  • Coordinate with finance, compliance, legal, and service logistics teams to ensure on-time order shipment and revenue execution.
Requirements:
  • Diploma/bachelor's degree and experience in field service/sales operations.
  • Knowledge of incoterms and service contract review competence.
  • Ability to multi-task and understand global and local processes.
  • Excellent typing, 10-key speed, and accuracy rate.
  • Fluent in written and oral English.
  • Interpersonal skills, team, and customer orientation.

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