Ecommerce Operations Specialist

1 month ago


Shanghai, Shanghai, China Bulgari Full time

Job Title: EC Operations Senior Specialist

Job Summary:

We are seeking a highly skilled EC Operations Senior Specialist to join our team at Bulgari. The successful candidate will be responsible for driving business growth through effective product sales, stock management, and order fulfillment.

Main Responsibilities:

Product Sales and Merchandising (60%):

  • Develop and execute product ranking strategies to drive sales on our e-commerce platform.
  • Collaborate with 3rd party vendors to select products for campaigns and resources.
  • Support merchandising efforts for our Insite paid media team.
  • Share insights and analysis on product performance and market trends.

Stock Management (20%):

  • Monitor stock quantities, including stock arrival status and out-of-stock tracking.
  • Proactively request demands to the supply chain team for potential sales.
  • Monitor stock quality and defects with the warehouse team.

Order Fulfillment (20%):

  • Monitor daily orders to ensure smooth and timely fulfillment, return, and refund processing.
  • Optimize operational SOPs to reduce return rates and increase net sales.

Qualifications and Experience:

  • Bachelor's degree or above.
  • Fluent in both Chinese and English.
  • 3-5 years of experience in the consumer goods industry, with a focus on merchandising or e-commerce teams.
  • Excellent skills in office software, particularly Excel.
  • Proficiency in BI tools, such as Tableau or Power BI.
  • Strong communication and interpersonal skills.
  • Able to work with ambiguity and coordinate multiple stakeholders.

Personal and Interpersonal Skills:

  • Strong sense of luxury industry.
  • Able to deal with ambiguity.
  • Strong communication and interpersonal skills.
  • Strong integrity.
  • Critical and creative mindset.


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