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Sales Operations Specialist

2 months ago

Shanghai, Shanghai, China Beijing Century Joyo Courier Service Co., Ltd. - A71 Full time
Job Title: Sales Support Specialist

Beijing Century Joyo Courier Service Co., Ltd. - A71 is seeking a highly motivated Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in ensuring the smooth execution of sales operational tasks to deliver exceptional customer experiences.

Key Responsibilities:
  • Conduct full seller onboarding process from contracting to account creation and configuration, adhering to strict Standard Operating Procedures (SOPs).
  • Identify opportunities to improve process efficiency and update SOPs accordingly.
  • Provide in-depth analysis on onboarding processes and present findings to the team.
  • Respond to internal and external stakeholders to effectively address customer needs.
  • Document and provide visibility of process deliverables.
  • Generate various sets of daily, weekly, and monthly business reports to track against objectives.
  • Provide daily support to multiple sales teams on centralized and standardized operational tasks, including contract management, data cleaning and mapping, hotline support, reports generation, training, and sales administration.
Requirements:
  • 3+ years' working experience in logistics or e-business industry.
  • Able to work on repetitive tasks with high quality and efficiency.
  • Willing to work flexible hours to meet task deadlines.
  • High business ethics and sense of data confidentiality and compliance.
  • Excellent communication skills and customer obsession.
  • Excellent proficiency in using Excel and other software.
  • Good command of both oral and written English.
  • Supply Chain or data analytical relevant education background.
Preferred Qualifications:
  • Ability to identify loop holes or opportunities and develop solutions to continuously improve.
  • Outstanding problem-solving and learning agility.