Zoom Support Specialist

1 month ago


Shanghai, Shanghai, China CNES Beijing Bokai Technology Co., Ltd. Full time

Job Title: Zoom Support Specialist


As a key member of our team at CNES Beijing Bokai Technology Co., Ltd., you will be responsible for providing top-notch technical support and customer service to our clients. We are looking for a highly skilled and experienced professional who can effectively troubleshoot and resolve complex technical issues related to video and telephony-based products.


Key Responsibilities:

  • Provide Tier II level technical support and customer service to clients.
  • Ensure seamless video and telephony-based product experiences for clients.
  • Collaborate with cross-functional teams to resolve technical issues and improve product quality.
  • Stay up-to-date with the latest technologies and industry trends to provide expert advice and support.


Requirements:

  • Degree in IT/Computer Science/Electronics & Communication or higher/Diploma in Computer Science.
  • Fluent in English.
  • Experience in Tier II level Technical Support and Customer Service.
  • Experience with video and telephony-based products.
  • Knowledge of firewall and networking.
  • Proficiency in Zoom, Zoom market, Zoom room, and Ms teams.
  • Understanding of networking concepts, protocols, and troubleshooting methodologies.
  • Familiarity with SIP, Telephony, and H323 Protocols.
  • Relevant certifications (e.g., CompTIA Network+, Cisco CCNA).


What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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