Zoom Support Specialist
1 month ago
Job Title: Zoom Support Specialist
As a key member of our team at CNES Beijing Bokai Technology Co., Ltd., you will be responsible for providing top-notch technical support and customer service to our clients. We are looking for a highly skilled and experienced professional who can effectively troubleshoot and resolve complex technical issues related to video and telephony-based products.
Key Responsibilities:
- Provide Tier II level technical support and customer service to clients.
- Ensure seamless video and telephony-based product experiences for clients.
- Collaborate with cross-functional teams to resolve technical issues and improve product quality.
- Stay up-to-date with the latest technologies and industry trends to provide expert advice and support.
Requirements:
- Degree in IT/Computer Science/Electronics & Communication or higher/Diploma in Computer Science.
- Fluent in English.
- Experience in Tier II level Technical Support and Customer Service.
- Experience with video and telephony-based products.
- Knowledge of firewall and networking.
- Proficiency in Zoom, Zoom market, Zoom room, and Ms teams.
- Understanding of networking concepts, protocols, and troubleshooting methodologies.
- Familiarity with SIP, Telephony, and H323 Protocols.
- Relevant certifications (e.g., CompTIA Network+, Cisco CCNA).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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