Technical Support Expert for Video Communication Systems
4 weeks ago
Company Overview:
CNES Beijing Bokai Technology Co., Ltd. is a leading technology firm dedicated to providing innovative solutions in the field of video communication.
Salary and Benefits:
We offer an attractive salary of RMB 80,000 - 120,000 per annum, depending on experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.
Job Description:
As a Zoom Support Specialist, you will be responsible for providing top-notch technical support and customer service to our clients, ensuring seamless video conferencing experiences.
Required Skills and Qualifications:
- Degree in IT/Computer Science/Electronics & Communication or higher/Diploma in Computer Science
- Fluent in English
- Experience in Tier II level Technical Support and Customer Service
- Experience with video and telephony-based products
- Knowledge of firewall and networking
- Proficiency in Zoom, Zoom market,Zoom room and Ms teams
- Understanding of networking concepts, protocols, and troubleshooting methodologies
- Familiarity with SIP, Telephony, and H323 Protocols
- Relevant certifications (e.g., CompTIA Network+, Cisco CCNA)
Benefits and Perks:
In addition to the competitive salary and benefits, we also offer opportunities for professional growth and development, flexible working hours, and a dynamic work environment.
Other Opportunities:
CNES Beijing Bokai Technology Co., Ltd. values diversity and inclusion in the workplace and offers equal opportunities to all qualified candidates. If you are passionate about technology and committed to delivering exceptional results, please submit your application.
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