HR Service Center Representative

2 months ago

Shanghai, Shanghai, China Zebra Full time
HR Service Center Representative

At Zebra, we're shaping the future of work on the front line by developing new technologies and creating new solutions with partners. As an HR Service Center Representative, you'll be part of a community of changemakers, innovators, and doers who come together to deliver a performance edge to the front line of business.

Responsibilities:

  • Provide answers to employees' questions on HR policies and processes
  • Maintain working knowledge of HR processes to answer customers' questions
  • Receive inbound calls and emails from employees and provide timely and accurate information
  • Work closely with the payroll department and subject matter experts in HR to resolve employee problems
  • Utilize HR systems such as ADP, Oracle Cloud, and Degreed to answer employee questions
  • Document all interactions in real-time within the HR Service Center's case management software application
  • Proactively identify opportunities for process improvements and engage with Senior HR Service Members to drive changes
  • Maintain employee records and perform data audits

Qualifications:

  • Minimum 2 years of experience in an automated customer service environment
  • Excellent verbal and written communication skills
  • Team player with excellent listening skills and ability to ask probing questions
  • Ability to independently execute an action plan following documented policies and procedures
  • Ability to learn and navigate new software quickly

We're looking for a professional and friendly individual who can develop a rapport with employees via email, phone, and in person. If you're a team player with excellent communication skills, we encourage you to apply.

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