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Customer Success Manager, NSR MM

4 months ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time

Amazon Global Selling:
The Marketplace business exists in 20 countries with a vision to offer customers Earth's largest selection.

CN New Seller Recruit (NSR) team aim to deliver on this vision by explore, inspire and empower quality CN new Sellers to launch and success on Amazon global marketplaces, with friction-free Seller experiences.

Key job responsibilities

Senior Customer Success Manager will be responsible for driving programs related to New Seller success at Merchandising and Key events domain.

This role requires program management mindset and capability - most critically Invent and Simplify.


You will work with internal sales teams, and derive initiatives for Seller experience improvement across merchandising, product promotion, ads adoption during key events and regular times.

Your will perform deep dives to derive analytical insights, and share data driven insights to discuss & influence stakeholders, including but not limited to China sales teams, PMO team, Marketplace partners, and global central functions.


The ideal candidate should be able to work in a cross functional, cross cultural and fast-paced environment; has persistent learning appetite, superb analytical capability, strong inter-personal & communication skills, along with an intense customer obsession and ownership.

You will be expected to be innovative, yet frugal, and strong in delivering result.

A day in the life
There is no typical day as program manager.

You could start the day with an early meeting debating with global counterparts, or brainstorming session on a critical issue surfaced during biz review, or self-studying latest industry trends you are interested in, or fire-fighting an urgent escalation.


The topics you encounter are seldom repetitive, and most likely they are across a broad range of data analytics, program plan, to deal execution and opportunity optimization.

In Amazon, it's always Day 1

About the team

This diverse team is composed by talents across business minded strategy consultant, seasoned sales leader with program excellence to out-going data guru and detail-oriented caring peers.

They are diverse in background, years of experience, or music preference, yet shared similar believes on maintaining

  • a curious mind for new topics they encounter
  • a long-term relationship with people they engage
  • a genuine optimism to problems they need to solve
If you want to join this evergreen learning group full of fun and interesting people, apply now - to work hard, have fun and make history - together

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN | Shenzhen, 44, CHN

BASIC QUALIFICATIONS
Bachelor's degree or Master's degree
minimum 10 years' experience working in sales, account management, sales excellence, operation, or business program management role
Outstanding verbal and written communication and collaboration skills in Chinese, and English
Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task
Demonstrated track record to work in a cross-functional and international environment, to lead by influence and earn trust at all levels
History of teamwork and willingness to roll up one's sleeves to get the job done
Excellent analytical skills and problem solving skills. Demonstrated ability to interpret data and make business recommendations
A track record of delivering projects on time and within budget
Genuine and intense customer focus
Excel proficiency is preferred
Desire to work in a fast-paced, challenging, yet innovative environment
Fun to work

PREFERRED QUALIFICATIONS
Overseas education background, MBA or advanced degree

  • Experience with e-commerce, tech / Internet, or in-house / strategy consultant