Customer Success Advocate
6 days ago
Client Relationship Management
Establish and nurture a reliable partnership with designated clients to ensure overall satisfaction and expansion (regular check-ins, share company vision and objectives, assist in positioning against competitors). Act as the primary contact for clients to meet their business and technical needs (address technical issues, facilitate product/service adoption, relay client feedback and suggestions to Product teams). Collaborate with various teams to optimally support the client. Achieve and surpass quarterly performance metrics to drive business growth for assigned clients (key indicators include gross profit, margin percentage, and cross-selling opportunities, followed by net revenue retention and tier transitions). Collaborate closely with Customer Success teams for current and prospective SaaS initiatives. In partnership with Technical Account Administration, ensure proper account setup and work with Platform Operations teams to facilitate client activities based on agreed business objectives (account creation, route management, sender registration, and content filtering setup). Work with Revenue Assurance to monitor and mitigate health risks (actively engage in ensuring financial collections and netting). Analyze and project client traffic, taking prompt actions to foster ongoing business growth, minimize losses, and maximize profitability/revenue.Internal Collaboration
Possess comprehensive knowledge of internal tools to set up accounts, monitor, and troubleshoot client traffic (e.g., Qlik, SU). Coordinate with internal teams to promptly address client needs (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). Document all client engagement activities and opportunities in designated tools (e.g., SF).Professional Development
Foster a collaborative team environment. Assist in mentoring and onboarding new team members. Engage in ongoing education and training sessions. Familiarize yourself with company products, platforms, and relevant market trends. Understand client businesses and explore how they can leverage the company's offerings.-
Director of Customer Success
5 days ago
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Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full timeAbout the RoleThis is a unique opportunity to join Amazon (Shanghai) International Trading Company Limited as a Senior Customer Success Manager, where you will play a critical role in driving programs related to New Seller success at Merchandising and Key events domain.Key ResponsibilitiesDevelop and execute programs to improve Seller experience across...
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Client Success Strategist
6 days ago
Shenzhen, Guangdong, China Carbon6 Full timeAbout UsAt Carbon6, we transcend traditional software solutions. Our mission is to cultivate a community that empowers ecommerce sellers by eliminating obstacles to online sales and streamlining their journey to success. Our suite of innovative software tools and resources is crafted by industry experts to support entrepreneurs at every phase of their...
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Client Success Specialist
6 days ago
Shenzhen, Guangdong, China Carbon6 Full timeAbout UsAt Carbon6, we transcend traditional software solutions. Our mission is to cultivate a community that empowers ecommerce entrepreneurs by eliminating obstacles to online selling and streamlining their journey to success. Our innovative suite of tools and resources is crafted by industry experts to support sellers at every phase of their business...
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Client Success Strategist
6 days ago
Shenzhen, Guangdong, China Carbon6 Full timeAbout UsAt Carbon6, we transcend traditional software solutions. Our mission is to cultivate a community that empowers ecommerce entrepreneurs by eliminating obstacles to online selling and streamlining their journey to success. Our innovative suite of tools and resources is crafted by leading experts in the marketplace ecosystem, designed to support...
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Customer Solutions Chief Engineer
6 days ago
Shenzhen, Guangdong, China Bosch Full timeJob Overview Key Responsibilities: As the Technical Strategy Leader for the customer account, you will: Drive the alignment of OEM requirements to ensure timely delivery of the appropriate product (SF, cross-SF, or cross-division). Serve as the OEM representative to influence product strategy within the Solution Fields. Actively contribute to the CCE...
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Lead Customer Solutions Engineer
6 days ago
Shenzhen, Guangdong, China Bosch Full timeJob Overview Key Responsibilities: As a Technical Strategy Leader for our customer accounts, you will play a pivotal role in shaping the technical direction and solutions offered. Technical Consultancy: Engage with OEMs to ascertain requirements, ensuring timely delivery of appropriate products. Act as the OEM representative to influence product...
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Customer Service Manager
2 days ago
Shenzhen, Guangdong, China Applied Materials Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Applied Materials. As a key member of our organization, you will be responsible for developing and maintaining customer relationships, managing a team of customer engineers, and driving business growth.Key ResponsibilitiesDevelop and maintain strong...
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Customer Service Liaison
6 days ago
Shenzhen, Guangdong, China QIMA Full timeJob SummaryAs a key member of the QIMA team, the Sales Retention Coordinator will play a vital role in maintaining strong relationships with existing clients and driving repeat business. This is an exciting opportunity for a highly organized and customer-focused individual to join our dynamic team and contribute to the company's continued growth and...
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Universal Banker
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Senior Business Development Manager
6 days ago
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Shenzhen, Guangdong, China HSBC Full timeWealth and Personal Banking (WPB)Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillions in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal...
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Team Leader PSE SZH
6 days ago
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**Supplier Relationship
6 days ago
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Shenzhen, Guangdong, China Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch Full timeAre you driven by a passion for products and eager to influence a successful business? If you are a proactive individual with a track record of strategic impact, analytical expertise, outstanding communication, and project management capabilities in a dynamic environment, then the Global Procurement team at Beijing Century Joyo Information Technology Co.,...
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Shenzhen, Guangdong, China Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch Full timeAre you enthusiastic about products and eager to influence a successful enterprise? If you are a proactive individual with demonstrated strategic impact, analytical skills, outstanding communication, and project management abilities, all within a dynamic environment, then the Global Procurement team at Beijing Century Joyo Information Technology Co., Ltd....
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Shenzhen, Guangdong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timePosition Overview Company Introduction Join a pioneering organization that is at the forefront of nanotechnology, dedicated to advancing the digital era. At KLA, we are committed to making significant technological strides that are both monumental and minuscule, shaping the future of the semiconductor and nanoelectronics sectors. Who are we? We...
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Shenzhen, Guangdong, China Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch Full timeAre you enthusiastic about products and eager to influence a successful enterprise? If you are a proactive individual with a track record of strategic impact, analytical skills, outstanding communication, and project management capabilities in a dynamic environment, then the Global Procurement team at Beijing Century Joyo Information Technology Co., Ltd....
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Senior Client Relationship Manager
6 days ago
Shenzhen, Guangdong, China HSBC Full timeWealth and Personal Banking (WPB) Wealth and Personal Banking represents our global initiative that merges Retail Banking with Wealth Management and Global Private Banking, establishing us as a leading global wealth manager with substantial assets under management. Our dedicated professionals cater to millions of clients worldwide, addressing the diverse...
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Premier Banking Relationship Specialist
6 days ago
Shenzhen, Guangdong, China HSBC Full timeWealth and Personal Banking (WPB) Wealth and Personal Banking represents our global initiative that merges Retail Banking with Wealth Management and Global Private Banking, establishing us as a leading global wealth manager with substantial assets under management. Our dedicated professionals cater to millions of clients globally, covering a broad...
