Senior Manager, WM Platforms, Processes and Policies

Role Responsibilities

The role holder is accountable for overseeing WM platform across WM product lines, WM digitization journey and initiatives delivery and ensuring the effectiveness of project delivery in a coherent and seamless way and the consistency of functionality and control design across the platforms, that with project post implementation review can ensure the effectiveness of functionality and control design being accordance with internal and external standard as well as should manage associate incident risk assessment if applicable that can always put a robust compliance and control against internal and external requirements. In addition to that, the role is also account for overseeing WMproduct related policies and processes and being responsible to design, manage and implement end to end product related policies and processes to ensure that relevant policies, procedure and standards are effectively implemented across Wealth Products and ensure effectiveness control design and governance oversights and assurance of processes and frameworks for robust compliance, as well as take the ownership to lead and drive the WM governance across product lines. In addition, can provide support to LM and team to take the ownership and deliver the task/agenda according to the objective pre-set.

Key responsibilities include

Business Strategy Support

Support Line Manager to deliver business strategy and outcomes on standard metrics/scorecard but no compromising risk control and governance. During the transformation of WM COO to align with CPBB Client Journeys in the market, familiarize the WM business risk control frameworks and be responsible for outcomes against WM COO objectives to be achieved Support Line Manager develop and sustain a product sales compliance culture by working with country stakeholders, product/policies/process journey teams in WM COO function to design, maintain and implement end to end product related policies and processes to adhere to internal and external requirements Support Line Manager to deliver business strategy and outcomes on standard metrics/scorecard but no compromising risk control and governance. Support product team in overseeing system/digital initiatives and system/platform change management across all products regularly and consistently to ensure flawless execution and compliance. Able to represent WM COO function in engaging key stakeholders including 2nd and 3rd lines and within the broader CPBB business to ensure alignment across governance/control standard in term of project delivery and product related incident management (system or non system) Provide cross team support to develop and sustain a product sales compliance culture by contributing and sharing ideas, views and taking necessary action if needs.

Governance and Risk Management

Within WM COO team, accountable for the implementation and embedding of the Enterprise Risk Management Framework linked to CN WM products to ensure appropriate focus on as risk appetite. Ensure that identified risks are subject to appropriate remedial action, escalated to the relevant risk forum if required and followed through to closure. Engage with key stakeholders to ensure alignment across governance / control / conduct agendas for WM more broadly. Be responsible for ensuring compliance with the highest standards of regulatory conduct and compliance standards as defined by internal and external requirements as well as maintain up a strong and appropriate control environment covering entire CN WM businesses By work with related risk partner, WM Risk Governance Team in WM COO team, WM product team to be responsible for ensuring execution of the first line self-assessment model, report on and analyse the root cause of any risk matters associated to WM product policies and processes. Track and follow through management actions to mitigate identified risks/incidents/errors etc Responsible to monitor, proposing remediation initiatives & actions to minimize financial losses and upkeep management controls awareness and in conjunction with GCNA/Group WM COO teams, ensure appropriate focus on risks/issues and resolutions, as well as to execute role and responsibilities as outlined Support WM COO and Country Business to ensure Satisfactory Audit Outcomes, ensure no controllable findings in responsible areas Implement control and monitoring to ensure effective monitoring, sales assurance surveillance.

Project Management and Project Change Management

Support WM Business from WM COO perspective monitor and follow through an effective project plan and effective communication tool in close collaboration with stakeholders and support functions to ensure the project delivery as expected Account for identifying new, thematic and developing risk associated to WM platform and shall take immediate action to mitigate the identified issues/risks by working with related parties and track the issue resolution until closure

Process and Policies

Improve and simplify WM product policies and process for efficiency and effectiveness at the best efforts to achieve better client experience without compromising risk governance Account for identifying new, thematic and developing risk associated to WM products and shall take immediate action to mitigate the identified issues/risks by working with related parties and track the issue resolution until closure, able to leverage good practice across the markets in GCAN and Group to simply the process and ensure flawless execution and compliance Provide ad hoc and refreshment trainings to front-liner and build lesson learnt cases to uplift the risk awareness for front-liner in executing laid down procedure, group standard/policies/procedures, local regulatory requirements Drive execution compliance, effectiveness of control design in line with internal and external requirement as well as effectiveness in risk management associated to the product life cycles Design, maintain and implement the end to end product related policies and processes to ensure the process, polices, and standards in line with internal and external requirements. Ensure all product sales platforms, sales/non sales scripts designed, sales licensing, documentation and system support are complied with internal and external requirements Identify, assess and mitigate control gaps, design defects in processes, execution issues by closely working with 2nd line, risk partners, WM BRM and WM risk governance team in WM COO team to ensure all gaps/issues etc are solved in a timely and aligned manner Report and monitor sales and service processes to ensure the consistency control design in both on-line and off-line channel, and fine tune and redefine service level agreement to be performed by third party/service providers if available in line with Group standard and local regulations

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Embed an exemplary conduct and governance environment, enabling efficient business growth through enhanced process productivity and standardization Embed highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Support Line Manager to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Accountable for Consumer Rights Protection Requirements

Fully understand the importance of consumer rights protection, prevent damage to consumer's best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and t always embed consumer rights protection mindset when performing daily work.

Accountability

Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求; Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities跟上本地问责法律法规的发展,以有效地确保并强化内控; Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 审慎勤勉地履行岗位职责,以个人或团队成员的身份,为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力; Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任; Cooperate with any investigations or reviews on regulatory failure such as accountability review 配合任何关于违反监管规定的调查或审查,例如,问责审查;

Key Stakeholders

Country Wealth Products Team Country COO Country CPBB COO Country Conduct Team Country CPBB Teams, especially breezing banking team Country Functional Partners, Compliance, Legal, OR/CRO, Finance, Technology, CIO, CTMs, GIAs Country External Regulators GCNA Wealth COO teams GCNA Compliance, Legal and OR teams Group Wealth Products teams Group Wealth COO teams, Core Platform Teams Group HIVEs Group Compliance, Legal and OR teams

Our Ideal Candidate

Over 10 years wealth management industry or relevant experience Proficiencies in Wealth Products and Country regulations Adequate understanding of sales policies and procedures, governance requirements and audit requirements

Skills

Good skills in Microsoft office application, especially the strong ability in data analytic Strong project management, change management delivery experience and knowledge Be responsible, highly collaborative, ability in effectively communication and stakeholder engagement and take ownership and accountability Strong understanding of risk and control, ability to evaluate and manage multi-faceted risks with strong execution skills and problem-solving abilities Ability to deliver and work in a potentially high-pressure environment under compressed timelines Interpersonal skills and people management skills.

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