Onsite Support Services

2 weeks ago


Shanghai, Shanghai, China WTW Full time

Onsite Support Key Responsibilities

Provide on-site technical support to colleagues that includes, troubleshooting hardware, software, and the setup of laptops as required. Install, configure, and maintain in-office workspaces, printers and other IT peripherals as required. Collaboration with other IT teams to ensure the seamless integration of systems and resolve various complex technical issues that cannot be resolved remotely. Support the business in aligning existing or new service. delivery, support solutions to meet requirements and expectations whilst aligning to company strategies. Effectively manage the purchasing, distribution, and stock level of IT peripherals within designated locations Diagnose and resolve technical issues promptly and efficiently. Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution. Following a 'Hub and Spoke' model, this role will work very closely with the wider Service management team. The technician will have a set hub location but will be required to travel to other WTW sites as needed to provide in office support. Collaborate with the 3rd party vendors and engage in the management/operation of those services and its resources to maintain high-quality outcomes.

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