IT Intern, Infrastructure End-User Support APAC

2 weeks ago

Shanghai, Shanghai, China The LEGO Group Full time

Job Description

Working time:
9am-6pm, able to work at least 6 months (3-5 days per week)

Working Content:
Provide End-user Support by resolving incidents and completing service requests.

Workplace IT devices maintenance including meeting rooms, phone booth and working stations.

RESPONSIBILITIES:

  • Log End-user incidents and Service requests into system.
  • Install and configure computer hardware, operating systems, and applications. (Including Windows & macOS)
  • Workplace IT devices maintenance including Meeting rooms, Phone booth and working stations.
  • Assist in the IT Asset management process by updating and documenting changes into the system.
  • Provide basic training and guidelines to end-users.
  • Other IT related work.

QUALIFICATIONS:

  • Major in Computer Science, Information Technology, or equivalent is preferred.
  • Knowledge of computer hardware, Microsoft Operating system, and MS Office applications; able to install, diagnose, fix general hardware & software issues.
  • English speaking and writing skills.
  • Strong communication skills.

BENEFITS:

  • Work experience with global teams.
  • Open and enjoyable working environment.
  • Free Coffee Bar and snacks.
  • Caring and nice team atmosphere.
What's in it for you?

Here are some of what to expect:

  • Family Care Leave – We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

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