IT Engineer, End User Services, Digital Collaboration
2 weeks ago
Why join Stryker?
We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
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Position Summary:
As an IT Engineer focused on Digital Collaboration within our End User Services team, you will be at the forefront of enhancing our organization's collaborative capabilities. Your role involves designing, implementing, and maintaining digital collaboration solutions that empower our workforce to communicate effectively and work seamlessly across platforms.
Essential Duties & Responsibilities: (Detailed Description)
Be a SPOC for all escalated IT issues for the digital collaboration team. Take ownership of new digital collaboration services. Define the technical architecture and support the implementation of these services. Continuously enhance and optimize collaboration tools. Ensure 24/7 operation and stability of collaboration services. Drive proof of concepts to evaluate and test new collaboration technologies. Stay informed about industry trends and emerging tools. Contribute to the workplace roadmap by identifying collaboration opportunities. Provide second-level support for collaboration tools. Resolve complex technical issues related to video conferencing, messaging, and document sharing. Collaborate with cross-functional teams to address user needs. Provide second-level support for collaboration tools. Resolve complex technical issues related to video conferencing, messaging, and document sharing. Collaborate with cross-functional teams to address user needs.Education & Special Trainings:
Provide second-level support for collaboration tools. Resolve complex technical issues related to video conferencing, messaging, and document sharing. Collaborate with cross-functional teams to address user needs. Strong analytical and organizational skills Strong communication and customer service skills Driven to continually build knowledge and skillsQualifications & Experience:
Minimum 5 years of experience in digital workplace, collaboration, or related end-user services. Proficiency in managing large-scale enterprise collaboration infrastructures. Mastery of Microsoft Windows server and client operating systems. Familiarity with collaboration tools such as Microsoft Teams, Tecent Meeting, or Zoom.Physical & Mental Requirements:
Ability to adapt to a fast-paced environment with shifting priorities. Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills. Comfortable working with diverse teams and stakeholders. Contribute to regional and/or global projects as appropriate and as requested Work in line with globally defined and available service & support related processes and proceduresAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
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Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
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