IT Engineer, End User Services, Support Service
1 month ago
Why join Stryker?
We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program )
Position Summary:
The IT Engineer role is to drive all Service and Support related project activities for the region. The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the Service and Support team.
Essential Duties & Responsibilities: (Detailed Description)
- Be a SPOC for all escalated IT issues for the Service and Support team.
- Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.
- Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.
- Mentoring new joiners in the team and providing operational and functional training.
- Managing IT Asset inventory
- Provide suggestions on process improvements and help to implement Global/Local programs.
- Preparing Weekly IT meeting for deskside team and presenting to upper management.
- Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.
- Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.
- Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.
- Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.
- Assist in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.
Education & Special Trainings:
- Microsoft certification is a plus
- Medical technology/manufacturing IT experience is a plus
- ITIL v3 experience is a plus
- Bachelor Degree is preferred
- Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.
- Strong analytical and organizational skills
- Strong communication and customer service skills
- Driven to continually build knowledge and skills
Qualifications & Experience:
- Minimum 5 years' experience and demonstrated ability in support and service area.
- Build relationships with peers, stakeholders, and customers.
- Become familiar with technology platforms and systems at Stryker
- Become familiar with the IT organization as to be built out of the ITO program
- Ensure that support requests are captured in the ticketing system
- Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment
Physical & Mental Requirements:
- Become a respected and appreciated IT service & support expert
- Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA's
- Be well integrated with the Asiapac service & support organization and work in line with its structure and dependencies
- Contribute to regional and/or global projects as appropriate and as requested
- Work in line with globally defined and available service & support related processes and procedures
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at (http:)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
We have other current jobs related to this field that you can find below
-
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
IT Lead, End User Services
2 weeks ago
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
IT Intern, Infrastructure End-User Support APAC
2 weeks ago
Shanghai, Shanghai, China The LEGO Group Full timeJob DescriptionWorking time:9am-6pm, able to work at least 6 months (3-5 days per week)Working Content:Provide End-user Support by resolving incidents and completing service requests.Workplace IT devices maintenance including meeting rooms, phone booth and working stations.RESPONSIBILITIES:Log End-user incidents and Service requests into system.Install and...
-
Sr Manager, IT Digital End User Experience
2 days ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeWork ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionThe Senior Manager - IT Digital End User Experience is responsible for overseeing and managing the end user experience within the organization's IT structure. This role involves ensuring that end users have a seamless and positive experience with IT systems, applications, and support services....
-
Sr Manager, IT Digital End User Experience
2 weeks ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeResponsibilities:Manage and lead a team of IT professionals responsible for end user support, helpdesk services, on site support, and user experience enhancement.Develop and implement strategies to improve the end user experience and ensure maximum user satisfaction.Collaborate with key stakeholders to gather feedback, identify pain points, and address end...
-
Service Operations Analyst II
2 weeks ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeJob Title: Parts and Service Contracts Coordinator Company: Excelsior Technologies Prepares quotations for parts, labor service, and service contracts based on customer requests and input from service sales/engineers/RSE. Supports the field service team in generating clean quotes, sales orders, and tracking calls, RMAs, and contracts in QAD. Processes high...
-
IT Service Desk Administrator
2 weeks ago
Shanghai, Shanghai, China Intralox Full timeIntralox's Global ITS Group is expanding and currently looking for a new member in IT Service and Support. In this role, you get positive energy out of successfully supporting our end users, so they can focus on delivering added value to our customers.What will you be doing?You provide technical break/fix support on-site and remote, to our global colleagues...
-
Customer Services Specialist, Retail
2 weeks ago
Shanghai, Shanghai, China Humanscale Full timeOverview Reporting to the Customer Services Manager, International (Dublin), this position will be based in one of our assigned supplier facilities (Location: Pinghu City, China). This position is responsible for managing end-to-end order fulfillment processes of retail business within the territories, supporting the Senior Retails Sales Manager and...
-
Service Operations Analyst II
2 weeks ago
Shanghai, Shanghai, China ThermoFisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionGroup/Division Summary:AIG/MSD Position Summary: Service Operations Analyst KeyResponsibilities: Prepares quotation for parts, labor service and service contracts base on the requests from customers and service sales / engineers / RSE. Fully understand contract type and coverage,...
-
Service Operations Analyst II
4 weeks ago
Shanghai, Shanghai, China ThermoFisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionGroup/Division Summary:AIG/MSD Position Summary: Service Operations Analyst KeyResponsibilities: Prepares quotation for parts, labor service and service contracts base on the requests from customers and service sales / engineers / RSE. Fully understand contract type and coverage,...
-
Director of Service Sales and Operation
2 weeks ago
Shanghai, Shanghai, China Universal-Robots Full time#WeAreUR and we continuously redefine automation At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide, we're well on the way to achieving it. Working towards our vision gives us...
-
Design for Service Engineer
4 weeks ago
Shanghai, Shanghai, China ABB Full timeDesign for Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
Services Operations Analytics Intern
7 days ago
Shanghai, Shanghai, China GE Full timeJob Description SummaryGE's internships offer a unique opportunity to gain hands-on experience through challenging projects, learn from some of the brightest and most innovative minds in the business and network with a variety of talented professionals. In this role as an Intern with the Service Operations team, you will be working closely with different...
-
Network Support Engineer
2 weeks ago
Shanghai, Shanghai, China NTT DATA Services Full timeReq ID:NTT DATA Services is looking for an exceptional Network Support Engineer to join their team in Shanghai, China.Role Responsibilities:- Working in the in-country network operation team.- Handling daily operations on Cisco-based network systems (LAN/WAN/VoIP) independently and collaborating with regional support teams and vendors, which includes: •...
-
Technical Service Specialist_MA
2 weeks ago
Shanghai, Shanghai, China Bosch Group Full timeJob DescriptionThe technical service specialist is multi functional role in TSS. part of task supports PAT product level 2 hotline service, with PAT product knowledge to service the users to fix products and warranty problem, Another part of work is assistant of both department and training team, and the third part of work is system expert in TSS, SAP, C4C,...
-
Services Architect
4 weeks ago
Shanghai, Shanghai, China NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Shanghai, Shanghai, China SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Shanghai, Shanghai, China SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
