International Assignment Consultant

2 weeks ago

Shanghai, Shanghai, China Graebel Companies Inc. Full time


Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional ... and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you Here's to the world ahead.

As we continue to expand our China team, we are currently seeking an additional International Assignment Consultants to join our dynamic team in Shanghai. This is a busy and fast paced role where multi-tasking is essential and performance in incentivized. If you thrive in an environment where you get to help people on a day to day basis so If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer's service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction. Able to manage short and long term international assignment policy types. Proficient in providing services to executive level assignees. This duty is performed daily, about 25% of the time. Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees needs. This duty is performed daily, about 25% of the time. Maintains communication with assignees to ensure their satisfaction. Escalates any matters that could potentially result in assignee/Client dissatisfaction. Promotes a positive service reputation and utilization of future Graebel services, directly with client mobility contacts. This duty is performed daily, about 25% of the time. Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system. This duty is performed daily, about 10% of the time. Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client . This duty is performed daily, about 10% of the time. Provide assistance and direction as resource and mentor to International Assignment Associates and Consultants. This duty is performed daily, about 5% of the time. Perform any other related duties as required or assigned

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