Manager, Seller Consultant

2 weeks ago

Shanghai, Shanghai, China Amazon Full time

Amazon provides businesses of all types and sizes the opportunity to sell their goods on Amazon platform worldwide. With 300+ million active customer accounts, including 200 million+ Prime customers in Amazon marketplaces, Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area.

In this role, you will be directly responsible for leading a team of Seller Consultants who help sellers in China to launch global business, reaching Amazon customers around the world, and providing rich selection and improving customer experience to drive Amazon Flywheel. As a business leader, you will identify the potential business opportunities & seller recruiting channels, define the vision, set the direction and go-to-market strategies. You will also help identifying service gaps that pause or delay new Sellers from signing up with Amazon Global Selling and work collaborated with cross functional teams to enable practical solutions catering to Sellers' onboarding & account development needs in the assigned market.

The ideal candidate will combine an exceptional ability to coach, develop, and motivate team members; a passion for growing business through strategic planning and consultative techniques; a keen eye for identifying process and workflow opportunities; and a willingness to roll up their sleeves and execute the tactics. Success in this position requires strong sales, people management, data analytical and problem-solving skills; attention to details; the ability to thrive in a dynamic and changing environment; and a passion for helping others to achieve results.

Key job responsibilities


• Lead a high-performing team of Seller Consultant. Coach, develop and inspire your direct reports to motivate high performance to deliver target business results


• Responsible for the development of performance objectives & goals, business reviews, business forecasting & planning and as a thought leader to spearhead ad-hoc projects


• Convey actionable insights to improve customer experience & seller recruitment results, also to optimize long-term seller success


• Explore/drive scalable business development approaches & tactics (top-of funnel lead generation channels & recruiting formats) and accelerate funnel conversion to drive seller growth


• Identify new Seller journey pain points and work with cross-functional teams to improve Amazon tools/products, to build up mechanisms that enhance Seller experience & efficiency, and to optimize long-term Seller success


• Wear the hat for Amazon customers to identify customer experience improvement areas.


• Monitor progress against goals and timely respond to changes in Seller communities and Amazon marketplaces overseas

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN | Shanghai, 31, CHN | Shenzhen, 44, CHN

Basic Qualifications


• Strong business development skills


• Excellent analytical and planning abilities


• Track record of success in initiating, proposing cross functional projects, implementing set plans and driving operation excellence


• Strong leadership skills with the experience to recruit, coach, lead, and grow a high performing team, yet also an excellent team player with effective communication skills to influence internal & external stakeholders


• Strong verbal and written communication skills in both Mandarin & English and ability to speak effectively to any audience


• Able to thrive in a dynamic and constantly evolving environment and manage ambiguity


• Data driven and "quantitative" mentality with an ability to back up ideas with facts and examples


• Have a strong understanding of e-commerce technologies, including partner ecosystem, Seller/supplier communities, Seller recruitment channels and Seller journey

Preferred Qualifications


• 8+ years' experience in sales, business development, or business operation


• 3+ years' experience in building and leading team


• Excellent leadership, organizational, and problem-solving skills


• Proven leadership ability to influence, develop, and empower members to achieve their best with a team approach


• Strategic thinker with excellent data analysis and analytical skills


• Ability to ruthlessly prioritize and manage multiple projects


• E-Commerce, Retail or Wholesale background would be a plus


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