Sr. Product Manager- Seller Experience

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

The Team:

You would be joining the Seller Experience organization within eBay, which is at the heart of the overall eBay marketplace. The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell, and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering, and design teams obsess over building best-in-class experiences that our eBay seller community loves.

You will responsible for both our mobile and web experiences and supporting tools. You will define the overall product strategy for our seller-facing experiences, providing a vision and strategy that aligns our platforms and services against a cohesive and consistent experience catered for our unique seller communities.

You obsess over solving meaningful customer problems with both impactful and measurable outcomes. This role requires exceptional leadership and communication skills, having demonstrated the ability to connect and collaborate both within our team and with partners. Our team values center around collaboration, acting with urgency, connecting with sellers, and most importantly, having fun.

Responsibilities:

• Create Product Strategy & Vision. Lead the complete vision and end-to-end execution of a key product domain for our Sellers; develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.
• Design a Multi-Year Roadmap and Expected Outcomes. Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics. Collaborate with senior leaders across eBay's management team to align plans with partners in the core product, design, and technology teams, as well as within the teams across functions: analytics, marketing, operations, sales, and strategy.
• Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements.
• Break Down Silos & Enable Strong Collaboration. Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment. Primary teams this role partners with outside of the Seller Experience team include global markets, analytics, design, structured data, and our focused categories.
• Empower Teams To Rapidly Prioritize & Implement. Build in processes to ensure the team can implement with speed and transparency. Inspire a "decide and go" mentality across your team to prioritize and propel the product development process forward to hit our 2023 targets. Partner closely with Program Management to manage through blockers and communicate dates and achievements.
• Build & Inspire a World-Class Product Team. Grow a team of top product management talent. Prioritize diversity and inclusion in recruiting and welcoming new talent. You will be a part of the leadership team in the Seller Experience Product organization.

Requirements:

• 7+ years of experience in building products, deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred.
• Technical depth and proven experience with building engaging, customer-focused end-to-end UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps, and solutions.
• Experience managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrixed teams in a global context to successful delivery and excellence. Proven track record and in-market examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale.
• Exceptional financial and analytical abilities with a successful track record and specific examples of launching products with measurable impact on a global scale. Examples of translating complex business issues into financial terms and measuring teams against financial goals.
• Deep understanding of the product development lifecycle from planning through deployment; experience leveraging test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable.
• Must have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.
• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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