Sr. Service Offering Manager, Paid Service Offering
2 weeks ago
Amazon Global Selling has been assisting individuals and businesses in boosting sales and reaching out to new customers worldwide. Presently, over 50% of Amazon's total unit sales originate from third-party selection.
The team at Global Selling in China is in charge of enlisting local businesses to sell on Amazon's 14 international marketplaces, along with providing support for the success and expansion of local Sellers on Amazon.
Our aspiration is to become the primary option for all varieties of Chinese businesses seeking to expand globally.
We are in search of a Sr. Service Offering Manager with profound expertise in service design and the capacity to propose innovative solutions that cater to the requirements of Sellers.
As a consulting expert, you will grasp the demands of Sellers, evaluate how Sellers are utilizing our consulting services, and pinpoint ways to enhance existing services or develop new service or product opportunities.
The ideal candidate should be an independent individual with exceptional analytical, structured thinking, and problem-solving abilities, preferably possessing knowledge of cross-border e-commerce domains. They should possess the capability to condense and convey domain know-how into consulting solutions that are clear and implementable.
Above all, having a zeal for learning and a drive to tackle challenging business issues is paramount.Key responsibilities:
- Foster cross-functional and cross-country cooperation, involving business, product, and PMO teams in China, Europe, Japan, and the US to execute strategic initiatives
- Lead the roadmap planning process and elevate solution design for crucial items on the roadmap
- Monitor post-launch feedback, user feedback, and gather requirements for iterations/enhancements
- Conduct regular reviews of service offerings with leadership
Beijing, CHN | Shanghai, 31, CHN | Shenzhen, CHN
BASIC QUALIFICATIONS
- Proficiency in creating and managing intricate, cross-team project plans
- Ability to present metrics and goal progress to senior management
- Track record of successfully driving the execution of large-scale project plans involving multiple teams to support business objectives
- Utilization of data and metrics to gauge impact and identify enhancements
- Minimum 8 years of work experience
- Familiarity with customer segmentation, profiling, and targeting
- Possession of an MBA degree
- Previous experience as a consultant, project manager, or product manager at renowned consulting, internet, or e-commerce firms. Exceptional storytelling and presentation capabilities
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