Team Lead of Biz Operations, CNGS Paid Services Central Team
2 weeks ago
Amazon is expanding its strategy for Amazon Paid Services on a global scale and is on the lookout for a Business Operation Team Lead to drive the success of Chinese sellers on Amazon Marketplace worldwide.
You will have the exciting chance to shape and deliver a range of Paid Service products and play a pivotal role in collaborating with various internal stakeholders and business teams to contribute to the development and enhancement of significant service offerings, and/or their launch to support the growth of Chinese Paid Services.
The Lead of Business Operations will be crucial in assisting our teams that interact with sellers in driving greater efficiency, productivity, consistency, scalability, and customer value.
The ideal candidate must have a passion for their work, be self-motivated, detail-oriented, possess excellent problem-solving skills, as well as exceptional communication, strategic thinking, and forward-looking capabilities.
In this position, you will lead a team to devise operational solutions and tracking mechanisms for both internal teams and external sellers to support our account management efforts.
Primary Responsibilities include but are not limited to:
- Own the design and optimization of business operations, assess and prioritize needs based on business status
- Serve as the main point of contact for all China Paid Service related Business Operations, collaborating cross-functionally and globally with internal Amazon stakeholders to align on working mechanisms
- Lead the business operation team to drive efficiency, enhance seller experience, and contribute to business success
- Innovate and optimize operational processes to achieve productivity and goals
- Act as a subject matter expert to address local and global Paid Service operations questions and issues, and provide training and knowledge to other teams
Personal Attributes and Competencies
- Ability to think strategically and execute methodically
- Ability to thrive in a fast-paced environment where continuous innovation is key
- Proven ability to succeed in an ambiguous environment and changing market conditions
- Ability to delve deep into understanding the product, our business, and the competitive landscape
- Sharp, analytical, and thoughtful with a strong focus on delivering results with high standards
- Willingness to challenge and influence senior leaders
- Passion for learning and curiosity to become a subject matter expert in their field
We are considering candidates for work in one of the following locations: Beijing, Shanghai, or Shenzhen, China.
BASIC QUALIFICATIONS
- 8+ years of experience in leading business operations
- Strong operational functional experience, including requirements gathering and deploying solutions to end-users
- In-depth understanding of business processes related to Sales, Marketing, Support, and Operations
- Impeccable attention to detail, enthusiasm for processes, systems/tools, and data analytics
- Strong communication skills to convey complex data models with simplicity
PREFERRED QUALIFICATIONS
- MBA from a top-tier school
- Experience in eCommerce and/or in a high-tech B2B sales organization
- Experience in developing and implementing efficiency mechanisms in startup environments
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