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Manager, Paid Account Management Team, AB Paid Service Team

4 months ago

Shanghai, Shanghai, China Amazon Full time

We are looking for a results-driven team leader with business experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of consultancy services to customer satisfaction. The Account Team Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary consultancy and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these business on Amazon. Responsible for building up team, developing products and strategy, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Key job responsibilities

Roles & Responsibilities:


• Lead team to work with paid sellers to grow the selections to Amazon and their business with profit and delight our WW end users.


• Hire and develop a talent team.


• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.


• Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.


• Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.


• Identify key business opportunities for the territory and manage toward a growth plan.


• Implement account management best practices and SOPs into the business development framework.


• Keep fine-tune working process, improve team productivity and efficiency by invent and simplify.

Leadership:


• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.


• Manage all aspects of the client relationship for highest standard of seller experience.

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN | Shenzhen, 44, CHN

Basic Qualifications

  • Bachelor's degree
  • 3+ years of team management experience
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders

Preferred Qualifications

  • 2+ years of mentoring, leading and coaching experience