Business Ops Program Manager, CN Paid Service

2 weeks ago


Shanghai, Shanghai, China Amazon (Shanghai) International Trading Co., Ltd Full time

Amazon Marketplace Paid Service's mission is to become the preferred choice and trusted partner for Sellers by aligning Amazon solutions with their growth and understanding Seller needs to enhance Amazon global products and services.

We are looking for a skilled Program Manager to support the Global Selling team in Asia, collaborating with teams worldwide in various functions.

The ideal candidate must possess strong analytical and strategic thinking skills, capable of identifying impactful solutions and influencing stakeholders effectively.

Above all, they should demonstrate a high level of ownership in enriching the Selling Partner experience on the Amazon platform.

Key Responsibilities:
  • Enhance Selling Partners satisfaction with Paid Service issue resolution through in-depth, data-driven analysis.
  • Design, develop, and evaluate the effectiveness of offerings tailored to Selling Partners' needs, continuously enhancing their experience and business growth.
  • Lead projects from start to finish, collaborating with multiple stakeholders.
  • Optimize the cost to serve while meeting Selling Partners' requirements to ensure profitability and sustainability.
  • Build and nurture strong relationships with stakeholders across functions to promote collaboration and provide updates.
  • Operate autonomously and seek leadership guidance on decisions impacting the overall business.

We are considering candidates to work from Shanghai, China.

BASIC QUALIFICATIONS:
  • Years of experience in Sales Operation/Program management, or Consulting
  • Ability to handle ambiguity, break down complex issues, and independently analyze broad scope matters
  • Strong analytical skills with the ability to interpret data and make business recommendations
  • Experience working in a cross-functional and international environment, influencing and building trust at all levels
  • Excellent communication and collaboration skills in Chinese and English
PREFERRED QUALIFICATIONS:
  • Proven ability to project manage, influence, and excel in a large internal organization
  • MBA from a top-tier school
  • Ability to thrive in an uncertain environment


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