Customer Service Representative

2 weeks ago

Shanghai, Shanghai, China Danfoss Full time

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

Inbound calls from customers with various questions and inquiries about Danfoss's products and services. Partnering with customers in conversation over phone or email to determine what products they need and when. Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer's expectations. Conducting analysis of a customer's forecast, trends in orders, and contract details to ensure we are staying ahead of their needs. Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

3+ years' work experience within a manufacturing company preferred. 2+ years' Call Center or Contact Center experience. Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills. Sensitive to customers' needs and able to create good dialog with customers.

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system Paid vacation Flexible working hours Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

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