Customer Service Representative
1 month ago
At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you
WHY JOIN US?
Our purpose is to empower the world with essential innovations to thrive. We work on things that matter
Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all
Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
Provides customer service related to sales, sales promotions, installations and communications. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and according to applicable consumer laws.
Customer Service
Responds to customer inquiries and requests, ensuring proper resolution. Assists customers or other departments in processing orders and in the resolution of specific problems and concerns. Investigates customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs. May require advanced product knowledge.
Entry-level professional with basic knowledge/limited experience in a discipline, performing standard tasks under significant supervision.
• Has limited work experience and/or requires formal training in theories/concepts within own function.
• Builds understanding of the organization, processes and customers.
• Accountable for own contributions.
• Develops competence by performing structured tasks or assignments.
• Requires social skills to understand and interact with others on the team.
• Receives significant instruction, guidance and direction from more senior level roles.
• Uses prescribed guidelines to resolve standard problems.
Join our Talent Community to stay connected with us
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
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